Studio Experience & Sales Coordinator

Orangetheory Fitness; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

OT Group Holdings, LLC is seeking an Assistant Studio Manager to support daily studio operations and drive member satisfaction at our locations. This role emphasizes delivering a high-energy, welcoming environment and representing the brand while achieving sales and retention goals.

The ideal candidate will have leadership experience, strong communication, and a service-minded approach to elevate the member experience and contribute to studio success.

Qualifications

• 6 months of leadership or supervisory experience.
• 0–1 year in customer service, sales, or hospitality.
• Strong communication and relationship-building skills.
• Service-oriented mindset and ability to meet performance targets.

Responsibilities

• Support daily and weekend studio operations to ensure member experience.
• Lead and mentor Sales Associates and reinforce sales processes.
• Present membership options and close sales to hit goals.
• Maintain accurate member records and documentation in company systems.
• Collaborate with studio team on outreach and events to grow membership.

Skills

Customer service

Sales

Leadership

Communication

Hospitality

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Canva

Job description

OT Group Holdings, LLC is seeking an Assistant Studio Manager to support daily studio operations and drive member satisfaction at our locations. This role emphasizes delivering a high-energy, welcoming environment and representing the brand while achieving sales and retention goals.

The ideal candidate will have leadership experience, strong communication, and a service-minded approach to elevate the member experience and contribute to studio success.