Front Desk & Client Experience Coordinator

OVME Aesthetics; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

15 Days Paid Time Off

Medical, Dental, and Vision coverage

401k Employer Match

Employee Service Allowance

Team member referral bonus

Discounts

Job summary

OVME Aesthetics in Houston, TX is seeking a Studio Coordinator to be the first point of contact for clients and to manage front-desk operations. You will greet clients, coordinate appointments, handle inquiries, and support both clinical and administrative teams to ensure a smooth client experience.

The role requires exceptional communication, organizational skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Bachelor’s degree or comparable industry experience.
• Experience with Medical CRM/Zenoti is a plus.
• Strong communication and customer-service mindset.

Responsibilities

• Create an unrivaled customer experience for all clients.
• Greet clients warmly and provide a professional first impression.
• Schedule appointments and respond promptly to inquiries.
• Manage the appointment booking system and optimize resources.
• Collect client information and maintain confidential medical histories.
• Assist with forms and consent documents and explain purposes.
• Answer calls, emails, and inquiries regarding services and policies.
• Maintain a clean front desk, reception area, and displays.
• Process payments and verify insurance information if applicable.
• Collaborate with clinical and administrative staff for smooth workflow.
• Support marketing efforts and distribute promotional materials.
• Handle additional administrative tasks as needed.

Skills

Communication skills

Social media management

Independent worker

Team collaboration

Detail oriented

Organizational skills

Multitasking

Proactive / self-starter

Education

Bachelor’s degree

Tools

Zenoti

Job description

OVME Aesthetics in Houston, TX is seeking a Studio Coordinator to be the first point of contact for clients and to manage front-desk operations. You will greet clients, coordinate appointments, handle inquiries, and support both clinical and administrative teams to ensure a smooth client experience.

The role requires exceptional communication, organizational skills, and the ability to multitask in a fast-paced environment.