Studio Experience Coordinator

OVME Aesthetics; Bryn Mawr (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

EAP Resources

Employee Service Allowance

50% Employee Retail Discount

Friends and Family Discount

Team Member Referral Bonus

Wellhub Membership

Job summary

OVME Aesthetics in Bryn Mawr, PA seeks a Studio Coordinator to be the first point of contact for clients, delivering exceptional service and a positive experience. You will manage appointments, front desk operations, and client records while collaborating with clinical and admin staff.

The role requires strong communication, multitasking, and organizational skills, with experience in customer service and social media; bachelor’s degree preferred or equivalent industry experience.

Qualifications

• Bachelor’s degree preferred or comparable industry experience.
• Zenoti CRM experience is a plus.

Responsibilities

• Deliver an unrivaled customer experience for all clients.
• Welcome clients warmly and make a positive first impression.
• Handle inquiries, schedule appointments, and resolve concerns promptly.
• Manage appointment booking system and optimize Studio resources.
• Collect client data, update medical history, ensure confidentiality.
• Assist with forms and consent documents, explaining purpose.
• Answer calls, respond to emails, and handle general inquiries.
• Maintain a clean front desk, reception area, waiting room, and displays.
• Process payments, verify insurance if applicable, provide receipts.
• Coordinate with clinical and admin staff for smooth workflow.
• Implement and maintain office policies and procedures.
• Manage office supplies inventory and place orders as needed.
• Stay informed about services, treatments, and promotions.
• Handle confidential information with discretion and privacy compliance.
• Assist with marketing, distribute materials, collect testimonials.
• Perform additional admin tasks as assigned.

Skills

Communication skills

Customer service

Social media management

Independent work

Team collaboration

Ownership

Detail oriented

Multitasking

Organizational skills

Self-starter

Education

Bachelor’s degree

Tools

Zenoti CRM

Medical CRM

Job description

OVME Aesthetics in Bryn Mawr, PA seeks a Studio Coordinator to be the first point of contact for clients, delivering exceptional service and a positive experience. You will manage appointments, front desk operations, and client records while collaborating with clinical and admin staff.

The role requires strong communication, multitasking, and organizational skills, with experience in customer service and social media; bachelor’s degree preferred or equivalent industry experience.