Studio Coordinator — Client Experience & Admin

OVME; Houston, Northern (TX, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

15 Days Paid Time Off

13 Paid Holidays

Medical, Dental, and Vision coverage

Short and Long Term Disability, AD&D,

Life Insurance 100% company-paid

401k Employee Contribution

401k Employer Match

EAP Resources

Employee Service Allowance

50% Employee Retail Discount

Friends and Family Discount

Team Member Referral Bonus

Wellhub Membership

Job summary

OVME in Houston, TX is seeking a Studio Coordinator to be the first point of contact for clients, delivering outstanding service and coordinating front desk operations. You will manage appointments, maintain records with confidentiality, and support the studio team in a fast-paced environment.

The role requires exceptional communication, organizational skills, and the ability to multitask while providing a warm, professional client experience.

Qualifications

• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.

Responsibilities

• Create an unrivaled customer experience for all clients.
• Greet clients warmly and make a positive first impression.
• Provide outstanding customer service by responding to inquiries, scheduling appointments, and addressing concerns.
• Manage the appointment booking system and optimize studio resources.
• Collect client information, update medical history forms, and maintain confidentiality of records.
• Assist clients with forms and consent documents, explaining purpose and ensuring understanding.
• Answer calls, respond to emails, and handle inquiries about services, pricing, and policies.
• Maintain a clean, organized front desk, reception area, waiting room, and product displays.
• Process client payments, verify insurance if applicable, and provide receipts.
• Coordinate with clinical and administrative staff for smooth workflow and care.
• Support management in implementing office policies and procedures.
• Manage inventory and order supplies as needed.
• Stay informed about services, treatments, and promotions.
• Handle confidential information in compliance with privacy regulations.
• Assist with marketing initiatives and collect client testimonials.
• Perform other administrative tasks as assigned by management.

Skills

Communication

Customer service

Social media management

Independent work

Teamwork

Ownership

Detail oriented

Multi-tasking

Organizational skills

Proactive learner

Education

Bachelor’s degree or equivalent experience

Tools

Zenoti CRM

Job description

OVME in Houston, TX is seeking a Studio Coordinator to be the first point of contact for clients, delivering outstanding service and coordinating front desk operations. You will manage appointments, maintain records with confidentiality, and support the studio team in a fast-paced environment.

The role requires exceptional communication, organizational skills, and the ability to multitask while providing a warm, professional client experience.