Student Tuition Collections Specialist

Northwest Career College; Las Vegas (NV); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Vision Insurance

Life Insurance

Disability Insurance

401k

401k Matching

Employee Discount

Professional Development Assistance

Referral Program

Retirement Plan

CPR Certification Available to All Em…

Most Federal Holidays Off – Paid, Full

Continuing Education Opportunities

Tuition Discounts

Free Massages through The Spa at NW

Job summary

Northwest Career College is seeking a proactive Financial Collections Specialist to support student account collections and payment recovery. The role focuses on direct telephone outreach to resolve past-due balances and coordinate collections from outside agencies on behalf of students.

The ideal candidate combines strong follow-through with a professional, student-centered approach and will work from the Las Vegas location.

Qualifications

• Experience in collections, accounts receivable, billing, or high-volume outbound calling preferred.
• Strong communication, negotiation, and conflict-resolution abilities.
• Ability to prioritize and manage multiple accounts with accuracy and discretion.
• Proficiency in Google Workspace and learning billing systems.

Responsibilities

• Make frequent outbound calls to students with outstanding tuition to encourage payment.
• Review balances, payment histories, and reports to guide outreach.
• Explain payment options and secure commitments, follow up on missed payments.
• Prepare and send invoices to third-party payers and follow up for resolution.
• Document communications, commitments, and invoice status in systems.
• Meet collection targets and escalate complex matters to the Finance Manager.

Skills

Outbound calling

Negotiation

Problem solving

Confidentiality

Google Workspace

Student relationship management

Education

Undergraduate or Associate

Job description

Northwest Career College is seeking a proactive Financial Collections Specialist to support student account collections and payment recovery. The role focuses on direct telephone outreach to resolve past-due balances and coordinate collections from outside agencies on behalf of students.

The ideal candidate combines strong follow-through with a professional, student-centered approach and will work from the Las Vegas location.