Collections Specialist — Auto Finance (Las Vegas)

Westlake Financial; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance and Long-term disabilty

401K matching

Employee Stock Ownership Program

Career Path Opportunities

Paid vacations days

Paid sick days

Paid holidays

Job summary

Westlake Financial, a leading auto finance company, is seeking a Collections Representative in Las Vegas, NV to help customers regain control of their accounts. You will handle high-volume inbound and outbound calls, set up payment plans, and negotiate settlements in line with company policies.

Ideal candidates have at least one year of consumer collections experience, knowledge of FDCPA, and solid computer skills.

Qualifications

• Minimum 1 year of consumer collections experience in high call-volume auto-dialer environment.
• Knowledge of collections and repossession processes; auto collection experience preferred.
• Understanding of FDCPA and collection laws.
• Proficient with computers and data entry.

Responsibilities

• Handle inbound and outbound calls following policies.
• Set up payments or plans to resolve past-due accounts.
• Negotiate fair payment solutions while meeting goals.
• Keep detailed notes on customer interactions.
• Locate customers or collateral using skip-tracing tools when needed.
• Review accounts for repossession following guidelines.
• Work toward reducing delinquency and maintaining compliance.

Skills

Communication skills

Negotiation

Phone professionalism

Multitasking

FDCPA knowledge

Computer proficiency

Team player

Auto loan collections

Education

High school diploma

Tools

Microsoft Excel

Microsoft Outlook

Web-based applications

Job description

Westlake Financial, a leading auto finance company, is seeking a Collections Representative in Las Vegas, NV to help customers regain control of their accounts. You will handle high-volume inbound and outbound calls, set up payment plans, and negotiate settlements in line with company policies.

Ideal candidates have at least one year of consumer collections experience, knowledge of FDCPA, and solid computer skills.