Customer-Focused Debt Recovery Specialist

Cccscollect; Las Vegas, Northern (NV, KY); Hybrid; USD 23,000 - 26,000; Full time

Job summary

CCCS in Las Vegas, NV is seeking an Account Recovery Specialist to join our collections team. You will manage consumer accounts, make outbound calls, and negotiate payment solutions while maintaining accurate notes in the system.

The role emphasizes a customer-centric approach, adherence to scripts, and timely follow-ups to recover funds and support overall department goals in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Prior administrative experience preferred.
• Excellent computer skills, especially typing.
• Experience with Microsoft Office (Excel/Word).
• Experience with FACS software.

Responsibilities

• Make outbound calls and field inbound calls regarding consumer accounts.
• Build positive rapport with consumers to facilitate communication.
• Negotiate payment plans and settlements.
• Accurately notate all interactions and updates in the system.
• Track follow-ups to ensure timely resolution of accounts.

Skills

Typing

Attention to detail

Customer service

Proactive

Education

High School Diploma or GED

Tools

Microsoft Office

FACS software

Job description

CCCS in Las Vegas, NV is seeking an Account Recovery Specialist to join our collections team. You will manage consumer accounts, make outbound calls, and negotiate payment solutions while maintaining accurate notes in the system.

The role emphasizes a customer-centric approach, adherence to scripts, and timely follow-ups to recover funds and support overall department goals in a fast-paced environment.