Student Accounts Collections Specialist

The California State University; Fresno (CA); On-site; USD 51,000 - 74,000; Full time

Job summary

The California State University, Fresno State is seeking a detail-oriented Collection Specialist to manage past-due student accounts and support financial success. You will contact students by phone and email to resolve balances, establish payment plans, and coordinate with outside agencies on escalated accounts.

The role requires strong collections experience, excellent customer service, and the ability to balance empathy with firm resolution, while maintaining compliance with FERPA and

Qualifications

• Experience in financial record-keeping and office procedures.
• Familiarity with GAAP concepts and privacy requirements (FERPA).
• Proficient using MS Word/Excel and email apps; basic finance systems.
• Ability to interpret university policies for students and staff.
• Strong organization to manage multiple priorities and deadlines.
• Ability to review financial documents for accuracy and compliance.
• Strong communication and customer-service skills.
• Ability to work independently and within a team.

Responsibilities

• Manage past-due portfolios and engage students by phone and email.
• Establish structured payment plans and monitor progress.
• Coordinate with outside collection agencies for escalated accounts.
• Ensure accurate record-keeping and reporting of collections activity.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Attention to detail

Problem solving

Time management

Teamwork

Education

Two+ years college coursework (accounting emphasis)

Tools

Microsoft Word

Microsoft Excel

Internet & email apps

Job description

The California State University, Fresno State is seeking a detail-oriented Collection Specialist to manage past-due student accounts and support financial success. You will contact students by phone and email to resolve balances, establish payment plans, and coordinate with outside agencies on escalated accounts.

The role requires strong collections experience, excellent customer service, and the ability to balance empathy with firm resolution, while maintaining compliance with FERPA and