Student Accounts: Collections Specialist

Opt For Healthy Living; Fresno (CA); Hybrid; USD 51,000 - 74,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

CalPERS

Job summary

Fresno State's Office of Student Accounts seeks a detail-oriented Collection Specialist to manage past-due student accounts and support student financial success. You will pursue contact via phone and email, establish structured payment plans, and coordinate with external agencies to resolve delinquencies.

Ideal candidates bring strong collections experience, knowledge of GAAP and FERPA, and the ability to balance empathetic outreach with firm account resolution while collaborating with campus

Qualifications

• Extensive knowledge of financial record-keeping and GAAP.
• Proficiency with Word, Excel, and email applications.
• Familiarity with FERPA privacy requirements.
• Ability to manage multiple priorities in a fast-paced team.

Responsibilities

• Manage past-due student accounts and collections.
• Contact students by phone and email to arrange payment plans.
• Coordinate with outside collection agencies for escalated accounts.
• Ensure accurate documentation and reporting.

Skills

Customer service

Multitasking

Written and verbal communication

Data entry accuracy

Education

Four years financial experience

Accounting coursework (2+ years)

Tools

Excel

Word

Integrated financial systems

FERPA compliance systems

Job description

Fresno State's Office of Student Accounts seeks a detail-oriented Collection Specialist to manage past-due student accounts and support student financial success. You will pursue contact via phone and email, establish structured payment plans, and coordinate with external agencies to resolve delinquencies.

Ideal candidates bring strong collections experience, knowledge of GAAP and FERPA, and the ability to balance empathetic outreach with firm account resolution while collaborating with campus