Student Tech Services Support Specialist

California State University, Fullerton; Fullerton (CA); On-site; USD 51,000 - 56,000; Full time

Job summary

California State University, Fullerton is seeking a Technology Support Specialist I to provide entry-level professional technology support for students, faculty, and staff. The role focuses on resolving IT issues, documenting resolutions, and contributing to a reliable technology environment on campus.

Under supervision, you will handle inquiries, assist with IT tickets, and develop skills in customer service and technical troubleshooting within a collaborative university setting.

Qualifications

• Bachelor's degree in a related field; substitution by related education/experience on a year-for-year basis may be considered.
• Under direct supervision, performs entry-level professional technology support duties to ensure efficient use and access of technology and information systems.
• Provides customer service and support to campus users and troubleshoots problems.
• Recognizes and analyzes trends; performs basic technology updates and tasks following defined procedures.
• General knowledge of information technology systems, applications, and networks; hardware and software troubleshooting.

Responsibilities

• Provide customer service and support to campus users and troubleshoot problems.
• Troubleshoot and resolve IT-related issues and document resolutions.
• Assist with basic IT updates and tasks following defined procedures.

Skills

Customer service

Communication

Analytical skills

Time management

Education

Bachelor's degree in related field

Job description

California State University, Fullerton is seeking a Technology Support Specialist I to provide entry-level professional technology support for students, faculty, and staff. The role focuses on resolving IT issues, documenting resolutions, and contributing to a reliable technology environment on campus.

Under supervision, you will handle inquiries, assist with IT tickets, and develop skills in customer service and technical troubleshooting within a collaborative university setting.