Executive Technology Support Specialist II

California State University, Fullerton; Fullerton (CA); On-site; USD 65,000 - 71,000; Full time

Job summary

California State University, Fullerton is seeking an Executive Technology Support Specialist II to join the IT Administration department. The role delivers professional technical support, diagnoses complex hardware and software issues, and guides staff.

The position supports executive leadership and high-visibility users across multiple university locations. The role is full-time, on-site, with work schedule Mon–Fri, 8:00 AM–5:00 PM, and may require occasional evenings or weekends.

Qualifications

• Equivalent to a bachelor's degree in a related field and two years of relevant experience.
• An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
• Under general supervision, provides professional technical support and expertise.

Responsibilities

• Diagnoses and resolves complex hardware and software issues.
• Manages less complex technology support projects and provides guidance and training to users and staff.

Skills

Technical support

Troubleshooting

Training & guidance

Customer service

Education

Bachelor's degree in related field

Advanced degree substitution possible

Job description

Executive Technology Support Specialist II

Classificaiton: Technology Support Specialist II

Department: The Division of Information Technology (IT) strives to be a strategic, innovative, and best‑in‑class IT organization that provides a leading‑edge technology environment for students, faculty, and staff to advance the University's mission, vision, and goals. We are seeking an exceptional individual to join our IT Administration department as the Executive Technology Support Specialist II. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Salary Range: $5,787 - $6,389 per month

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM; occasional early morning, evening and/or weekend hours. This is a temporary position to end on or before June 30, 2027, with a possibility of renewal on an annual basis if funds and/or program needs exist.

Essential Qualifications:

Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis. Under general supervision, provides professional technical support and expertise. Diagnoses and resolves complex hardware and software issues, manages less complex technology support projects, and provides guidance and training to users and technology support staff. Utilizes proficient and in-depth troubleshooting techniques. Works independently on most day-to-day assignments with general supervision on new assignments or projects to ensure alignment with objectives. Handles multiple work priorities and is accountable for own work results.

Preferred Qualifications:

Experience providing advanced technical support to executive leadership, senior administrators, or other high-touch/high-visibility users. Experience supporting a broad range of endpoint technologies, including desktop and laptop computers, mobile devices, printers, peripherals, collaboration platforms, video conferencing, and presentation technology. Experience diagnosing hardware, software, application, network connectivity, and audiovisual or conferencing issues in time-sensitive environments. Experience coordinating technology deployments, equipment refreshes, office relocations, meeting-room technology, or other small technology support projects. Experience creating technical documentation and providing one‑on‑one technology training or guidance to users with varying levels of technical expertise. Experience working in a higher education or similarly complex organizational environment. Demonstrated ability to provide responsive, professional, discreet, and customer‑focused technical support while managing multiple competing priorities.

Special Working Conditions:

https://www.fullerton.edu/civilrights/index.html#box5

This position provides technology support at multiple University locations, including executive offices and the official University President's residence (EDR), and requires the ability to travel between assigned support locations as operationally necessary. The position may occasionally require early morning, evening, or weekend support in connection with executive meetings, University events, technology deployments, or urgent technology issues, based on operational requirements and in accordance with applicable University practices. Continually works with technology equipment and may be required to move, install, connect, troubleshoot, and secure computers, displays, peripherals, audiovisual equipment, and related devices. Additionally, the position is expected to appropriately safeguard University technology resources, credentials, sensitive information, and data encountered in the performance of assigned duties.

Additional Information:

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.

As of January 1, 2022, the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.

Effective October 1, 2025, the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2, 5, 7, and 9. This position may be subject to changes resulting from this implementation, in alignment with the provisions of the collective bargaining agreement.

Application Deadline: Sep 24, 2026 (9:00 PM)