Tech Support & IT Projects Lead

California State University-San Bernardino; San Bernardino (CA); On-site; USD 72,000 - 106,000; Full time

Job summary

California State University, San Bernardino is seeking a Technology Support Specialist to diagnose and resolve complex hardware, software, and connectivity issues, while guiding procurement, deployment, and configuration to maintain secure, reliable technology environments within the College of Social and Behavioral Sciences.

The role involves leading technology service delivery across the college, mentoring Technology Support Specialists, coordinating projects, and ensuring adherence to

Qualifications

• Advanced knowledge in hardware, software, and network troubleshooting.
• Ability to lead technical teams and mentor staff.
• Experience with enterprise IT solutions and project coordination.

Responsibilities

• Lead technology support for the College of Social and Behavioral Sciences.
• Coordinate technology projects and ensure standards and security compliance.
• Interact with college leadership and ITS to align initiatives with university goals.
• Oversee procurement activities for tech equipment and software licenses.

Skills

Advanced troubleshooting

Project management

Communication

Team leadership

Strategic thinking

Endpoint management

Security awareness

Education

Bachelor’s degree

Tools

Intune

SCCM

Jamf

ServiceNow

Job description

California State University, San Bernardino is seeking a Technology Support Specialist to diagnose and resolve complex hardware, software, and connectivity issues, while guiding procurement, deployment, and configuration to maintain secure, reliable technology environments within the College of Social and Behavioral Sciences.

The role involves leading technology service delivery across the college, mentoring Technology Support Specialists, coordinating projects, and ensuring adherence to