IT Service Liaison — Onsite Support, Remote 1x/wk

The California State University; Fresno (CA); Hybrid; USD 70,000 - 73,000; Full time

Benefits offered by this job

Remote work 1 day/week

Job summary

Technology Support Specialist II (TSS-2) at The California State University, Fresno provides on-site IT support for faculty and staff, partnering with the Service Desk and higher-level teams to meet end-user needs. The role prioritizes proactive customer service and timely resolution.

Based in Fresno, it requires a bachelor’s degree and at least two years of direct customer support related to technical services.

Qualifications

• Bachelor's degree required; two years of direct customer support in technical services preferred.
• Experience in higher education IT environment is a plus.

Responsibilities

• Act as on-site liaison for IT service needs within assigned college/school/division.
• Provide first contact resolution and coordinate central IT resources.
• Work with Service Desk and second-level teams to meet stakeholder needs.
• Possibly after-hours and weekend work may be required.

Skills

Service Management Tools

Operating Systems

Hardware

Desktop management

Applications

Connectivity

Data administration

Copyright knowledge

Customer service

Communication

Education

Bachelor's degree

Job description

Technology Support Specialist II (TSS-2) at The California State University, Fresno provides on-site IT support for faculty and staff, partnering with the Service Desk and higher-level teams to meet end-user needs. The role prioritizes proactive customer service and timely resolution.

Based in Fresno, it requires a bachelor’s degree and at least two years of direct customer support related to technical services.