IT Support Technician: Onsite & Remote (Part-Time)

Marshall B Ketchum University; Fullerton, Anaheim (CA, CA); Hybrid; USD 34,000 - 40,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Vision care

Job summary

Marshall B. Ketchum University is seeking a Part-time IT Support Technician to provide onsite and remote technical assistance to the university community in Fullerton, CA.

The role includes handling ticketed support, troubleshooting connectivity and access issues, and assisting with IT projects and documentation. Responsibilities include creating user guides, training materials, and data reports, while maintaining excellent customer service and timely communication with end users.

Qualifications

• Requires High School degree or GED; Associate or higher preferred.

Responsibilities

• Troubleshoot issues and provide technical support on user account access and password resets.
• Connectivity issues with client-side networks and devices.
• Software/hardware setup on mobile, laptop, and desktop devices.
• Provide how-to education and basic application support.
• Document resolutions and manage IT tickets in the ticketing system.
• Assist with IT projects and research technology solutions.

Skills

Communication skills

Customer service

Self-motivation

Prioritization

Education

High School degree or GED

Associate or higher degree preferred

Tools

Windows 10/11

Office 365

MacOS

iOS

Safari

Outlook/Office for Macs

Job description

Marshall B. Ketchum University is seeking a Part-time IT Support Technician to provide onsite and remote technical assistance to the university community in Fullerton, CA.

The role includes handling ticketed support, troubleshooting connectivity and access issues, and assisting with IT projects and documentation. Responsibilities include creating user guides, training materials, and data reports, while maintaining excellent customer service and timely communication with end users.