Technology Support Specialist I

California State University, Fullerton; Fullerton (CA); On-site; USD 51,000 - 56,000; Full time

Job summary

California State University, Fullerton is seeking a Technology Support Specialist I to provide entry-level professional technology support for students, faculty, and staff. The role focuses on resolving IT issues, documenting resolutions, and contributing to a reliable technology environment on campus.

Under supervision, you will handle inquiries, assist with IT tickets, and develop skills in customer service and technical troubleshooting within a collaborative university setting.

Qualifications

• Bachelor's degree in a related field; substitution by related education/experience on a year-for-year basis may be considered.
• Under direct supervision, performs entry-level professional technology support duties to ensure efficient use and access of technology and information systems.
• Provides customer service and support to campus users and troubleshoots problems.
• Recognizes and analyzes trends; performs basic technology updates and tasks following defined procedures.
• General knowledge of information technology systems, applications, and networks; hardware and software troubleshooting.

Responsibilities

• Provide customer service and support to campus users and troubleshoot problems.
• Troubleshoot and resolve IT-related issues and document resolutions.
• Assist with basic IT updates and tasks following defined procedures.

Skills

Customer service

Communication

Analytical skills

Time management

Education

Bachelor's degree in related field

Job description

Technology Support Specialist I

Classificaiton: Technology Support Specialist I

Department: The Division of Information Technology (IT) strives to be a strategic, innovative, and best‑in‑class IT organization that provides a leading‑edge technology environment for students, faculty, and staff to advance the University’s mission, vision, and goals. We are seeking an exceptional individual to join our IT-Student Technology Services team as the Technology Support Specialist I. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Salary Range: $4,595 - $4,974 per month

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM. This is a temporary position to end on or before June 30, 2027, with a possibility of renewal on an annual basis if funds and/or program needs exist.

Essential Qualifications: Equivalent to a bachelor's degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Under direct supervision, performs entry-level professional technology support duties to ensure efficient use and access of technology and information systems. Provides customer service and support to campus users and troubleshoots problems. Recognizes and analyzes trends. Performs basic technology updates and tasks following defined procedures. Project work is reviewed for understanding of professional concepts and compliance with policies and procedures. General knowledge of information technology systems, applications, and networks. General knowledge of hardware and software troubleshooting and related technology support practices. Organizational and time management skills to plan, organize, and prioritize work. Attention to detail and accuracy. Analytical skills to collect and analyze information and troubleshoot problems. Demonstrated communication and interpersonal skills to work with students, faculty, and staff to obtain pertinent information, communicate technical information to diverse audiences, and document issues and resolutions. Ability to maintain confidentiality and appropriately handle sensitive information. Ability to work independently and as part of a team as well as build relationships with diverse stakeholders. Computer skills to appropriately respond to IT complaints and issues.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Additional Information: California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.

As of January 1, 2022, the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.

Effective October 1, 2025, the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2, 5, 7, and 9. This position may be subject to changes resulting from this implementation, in alignment with the provisions of the collective bargaining agreement.

Application Deadline: Oct 08, 2026 (9:00 PM)