IT Support Liaison (Onsite)

Opt For Healthy Living; Fresno (CA); Hybrid; USD 65,000 - 94,000; Full time

Job summary

California State University, Fresno seeks a Technology Support Specialist II (TSS-2) to be the on-site liaison for IT service needs across colleges, schools and divisions. You will work with the Technology Services Service Desk and second-level teams to deliver responsive support to faculty and staff, prioritizing incidents, requests, and changes.

This probationary, exempt role requires strong customer service, multitasking, and communication skills, with the ability to work with central IT

Qualifications

• Equivalent to a bachelor's degree in a related field.
• Two years of experience in direct customer support related to technical services.
• Ability to apply knowledge to IT service delivery in a higher education setting.

Responsibilities

• Provide first contact resolution and on-site support for end users.
• Coordinate response of central IT resources with colleges and divisions.
• Work with Service Desk and second-level teams to meet needs and priorities.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Teamwork

Education

Bachelor's degree in related field

Tools

TDX

Apple OS X

Windows

Linux

Mobile management

Group Policy Objects

Active Directory

PowerShell

Job description

California State University, Fresno seeks a Technology Support Specialist II (TSS-2) to be the on-site liaison for IT service needs across colleges, schools and divisions. You will work with the Technology Services Service Desk and second-level teams to deliver responsive support to faculty and staff, prioritizing incidents, requests, and changes.

This probationary, exempt role requires strong customer service, multitasking, and communication skills, with the ability to work with central IT