IT Support Technician I - Multi-OS & Campus Helpdesk

Wucf Tv; Orlando, Northern (FL, KY); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Education assistance

Job summary

UCF IT is seeking an IT Client Support Specialist I to provide frontline technical support for faculty, staff, and students. You will resolve hardware and software issues, support endpoints, and deliver high-quality IT services through phone, email, remote, desk-side, and walk-up assistance.

The role requires strong communication, the ability to manage multiple tickets, and a customer-focused mindset. Typical schedule is Monday–Friday; hourly rate ranges from $20.29 to $20.89, with the final

Qualifications

• Provide frontline technical support for hardware, software, OS, and university technology services.
• Install, configure, maintain, upgrade, diagnose, and repair desktops, laptops, workstations, peripherals.
• Deploy and support Windows, macOS, and Linux operating systems, software, and endpoint configurations.
• Troubleshoot hardware, software, and network issues; escalate complex problems as needed.
• Document, track, and manage incidents in ServiceNow per SOPs.
• Educate and assist clients in effective use of hardware, software, and university systems.

Responsibilities

• Serve as a lead resource at walk-up locations and coordinate with vendors for replacements.
• Monitor service levels and performance metrics to ensure timely issue resolution.
• Provide guidance to staff and students on IT services and best practices.
• Participate in Change, Incident, Problem Management processes per SOPs.

Skills

Frontline IT support

Customer service

Multi-OS (Windows/macOS/Linux)

MECM

Active Directory

Jamf

ServiceNow

Communication skills

Education

High School Diploma or equivalent

Bachelor's degree in a related field

Tools

MECM

Jamf

Active Directory

Job description

UCF IT is seeking an IT Client Support Specialist I to provide frontline technical support for faculty, staff, and students. You will resolve hardware and software issues, support endpoints, and deliver high-quality IT services through phone, email, remote, desk-side, and walk-up assistance.

The role requires strong communication, the ability to manage multiple tickets, and a customer-focused mindset. Typical schedule is Monday–Friday; hourly rate ranges from $20.29 to $20.89, with the final