Education IT Support Technician | First-Line Help Desk

Servite High School; Anaheim, Northern (CA, KY); Hybrid; USD 28,000 - 33,000; Full time

Job summary

Servite High School in Anaheim, CA is seeking an IT Technician to provide first-level help desk support across campus. You will diagnose hardware/software issues, assist end-users, and log tickets via Spiceworks, ensuring prompt resolutions and accurate documentation.

Responsibilities include troubleshooting, directing escalations to the Level 2 team, maintaining desktop environments, assisting with Active Directory accounts, and supporting Microsoft Office and school applications.

Qualifications

• Related IT support experience or similar call-center background.
• Experience in educational or academic environments preferred.
• Familiarity with Spiceworks ticketing and basic network concepts.
• Knowledge of Active Directory user account management.

Responsibilities

• Provide first-level troubleshooting for applications, OS, and hardware.
• Respond to end-user requests across the campus and log in Spiceworks.
• Diagnose issues and provide immediate resolutions where possible.
• Escalate complex cases to Level 2 or senior IT staff as needed.
• Assist with Office applications, printers, and basic network tasks.
• Document resolutions for the knowledge base and reports.

Skills

First‑Line Technical Support

Customer service orientation

Excellent communication

Problem analysis & troubleshooting

Adaptability and quick learning

Strong organization

Stress tolerance

Education

IT support training

Tools

Spiceworks

Active Directory

Microsoft Office

Job description

Servite High School in Anaheim, CA is seeking an IT Technician to provide first-level help desk support across campus. You will diagnose hardware/software issues, assist end-users, and log tickets via Spiceworks, ensuring prompt resolutions and accurate documentation.

Responsibilities include troubleshooting, directing escalations to the Level 2 team, maintaining desktop environments, assisting with Active Directory accounts, and supporting Microsoft Office and school applications.