Tech Support Technician (Temporary) - Windows & Mac Help

University of North Carolina School of the Arts; Winston-Salem (NC); On-site; USD 22,000 - 32,000; Part time

Job summary

The University of North Carolina School of the Arts (UNCSA) in Winston-Salem, NC, invites applications for a Technology Support Technician on a temporary basis. The role supports users across campus with hardware, software, and networking needs, requires strong communication and basic Windows/Mac skills.

Work Monday–Friday 8am–5pm with potential for additional hours; year-round operations; salary starts at $19.24 per hour.

Qualifications

• High school diploma or equivalent; 1 year IT experience.
• Ability to troubleshoot Windows PC, Mac, iOS, Android.
• Willingness to research issues and escalate when needed.

Responsibilities

• Perform routine tasks such as password reset, assistance with system access, printing issues, software/hardware installation and troubleshooting.
• Research issues / problems and resolves or escalates to next level. Ability to do basic troubleshooting on Windows (PC), Mac, iOS, and Android devices.
• Installs software and hardware for common use areas according to prescribed procedures. Performs routine diagnostics and maintenance on equipment, including installing patches and upgrades, and set-up and configuration of new hardware and software.
• Responds to inquiries for assistance from users of computers and related software and hardware devices including, printers or copiers; import/export file, and run reports.
• Solicits relevant information from users to describe non-routine problems to elevate problems to technical expert. Provides technical support for a specific process and/or software within a department. Completes documentation on service requests.
• Plans own work of independent tasks. Identifies and works through priorities. Manages support tickets in a timely manner. Documents customer interactions. Creates internal (support team) and external (customers) procedures for existing knowledge base.

Skills

Password reset

System access

Troubleshooting

Windows

Mac

iOS

Android

Education

High school diploma

Tools

Printer configuration

Job description

The University of North Carolina School of the Arts (UNCSA) in Winston-Salem, NC, invites applications for a Technology Support Technician on a temporary basis. The role supports users across campus with hardware, software, and networking needs, requires strong communication and basic Windows/Mac skills.

Work Monday–Friday 8am–5pm with potential for additional hours; year-round operations; salary starts at $19.24 per hour.