Anderson Computing Complex Technician (Student)

American University; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Part time

Job summary

American University is seeking a Student Technician to support the Anderson Computing Complex (ACC) and the University Library. This part-time role focuses on keeping computers, printers, and tech resources functioning while maintaining a welcoming learning environment.

The position is limited to enrolled AU students, hours are 20 per week, and the salary is $18.40 per hour. Experience with Mac and Windows and strong customer service are valued.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Strong organizational, communication, and problem-solving abilities.
• High level of attention to detail with the ability to prioritize tasks and manage multiple responsibilities.
• Ability to work independently with minimal supervision.
• Basic knowledge of computer and printer troubleshooting.

Responsibilities

• Assist full-time technicians with updating, maintaining, and troubleshooting computers and printers in the ACC and satellite labs.
• Monitor and inspect the condition and functionality of computer lab equipment.
• Provide technical support and assistance to students, faculty, and staff.
• Help patrons locate software, training resources, classrooms, and other technology-related services.
• Provide technical support in the Mac Lab.
• Maintain a professional, clean, and quiet environment conducive to learning and productivity.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Problem solving

Attention to detail

Independent work

Education

High school diploma or equivalent

Job description

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.

This position is available only to enrolled American University students.

Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.

Important guidance for current American University employees

American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.

Department

Academic Computing Services

Time Type

Part time

FLSA Status

Non-Exempt

Job Description

Summary:

The ACC Student Technician supports the daily operations of the Anderson Computing Complex (ACC) and the University Library. This role helps ensure that computers, printers, and other technology resources in the ACC and satellite labs are functioning properly while maintaining a clean, organized, and welcoming environment for patrons. The Student Technician also assists faculty with the instructional use of classroom and laboratory technology.

Essential Functions

• Assist full-time technicians with updating, maintaining, and troubleshooting computers and printers in the ACC and satellite labs.
• Monitor and inspect the condition and functionality of computer lab equipment.
• Provide technical support and assistance to students, faculty, and staff.
• Help patrons locate software, training resources, classrooms, and other technology-related services.
• Provide technical support in the Mac Lab.
• Maintain a professional, clean, and quiet environment conducive to learning and productivity.

Position Type/Expected Hours of Work

• Part-time.
• 20 hours per week.

Salary Range

• $18.40 per hour.

Required Education and Experience

• High school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Strong organizational, communication, and problem-solving abilities.
• High level of attention to detail with the ability to prioritize tasks and manage multiple responsibilities.
• Ability to work independently with minimal supervision.
• Basic knowledge of computer and printer troubleshooting.

Preferred Education and Experience

• Experience using both Mac and Windows computers.
• Familiarity with Adobe Creative Cloud applications and/or FinalCut Pro.

Additional Eligibility Qualifications

• Develop the ability to communicate clearly and effectively with individuals both within and outside the organization. Students will strengthen their customer service, public speaking, and professional writing skills through daily interactions and technical support activities.
• Gain hands-on experience using and supporting technology resources while learning to apply digital tools ethically, efficiently, and effectively. Students will develop adaptability and confidence working with emerging technologies.
• Demonstrate accountability, punctuality, teamwork, and effective time management. Students will strengthen their professional presence, practice ethical decision-making, and learn to take responsibility for their work while contributing positively to the university community.

Other Details

• This position is available only to enrolled American University students.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• American University is an E-Verify employer.
• Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.