Student Tech Support & Lab Assistant

Austin Community College; Austin (TX); On-site; USD 33,000 - 34,000; Part time

Job summary

Austin Community College is seeking an Assistant II for Student Technology Services in the Riverside Campus computer centers. You will assist students with technical issues, facilitate technology checkouts, and help with basic training sessions on ACC software and devices.

The role requires strong customer service, basic technical knowledge across Windows/Mac platforms, and the ability to multi-task in a busy lab environment. This is an hourly, part-time position with a fixed schedule.

Qualifications

• High School Diploma is required.
• Associate degree or higher preferred.
• Experience in customer service preferred.
• Able to navigate Windows and Mac OS and use common software.

Responsibilities

• Assist students, faculty, and staff with technical issues in the Computer Center.
• Promptly answer questions about ACCMail, Blackboard, and other services.
• Coordinate second level requests for access as needed.
• Check out technology to students and staff (e.g., iPads, calculators, webcams).
• Enter data and maintain records using tracking systems.

Skills

Customer service

Technical troubleshooting

Multitasking

Written communication

Privacy/compliance (FERPA)

Education

High School Diploma

Associate degree or higher preferred

Tools

Windows

MacOS

Google Mail

Blackboard

Microsoft Office

Job description

Austin Community College is seeking an Assistant II for Student Technology Services in the Riverside Campus computer centers. You will assist students with technical issues, facilitate technology checkouts, and help with basic training sessions on ACC software and devices.

The role requires strong customer service, basic technical knowledge across Windows/Mac platforms, and the ability to multi-task in a busy lab environment. This is an hourly, part-time position with a fixed schedule.