SOC Tech Support Student - AV & Help Desk Pro

American University; Washington (District of Columbia); On-site; USD 25,000 - 28,000; Part time

Job summary

American University’s School of Communication seeks student Support Assistants to join SOC Technology Services for Fall 2026. Roles include cross-training across help desks and tech spaces, gaining experience in customer support, media equipment, and classroom technology.

The positions are open to enrolled AU students, part-time at 15 hours per week, with pay $18.40-$20.00 per hour. Flexible scheduling and potential continued employment during the academic year are available.

Qualifications

• Familiarity with classroom A/V systems, media production gear, or customer service.
• Strong communication and problem-solving skills.
• Willingness to learn and support across environments.

Responsibilities

• Provide on-call assistance for faculty and staff regarding classroom technology issues.
• Answer help desk phone and troubleshoot classroom tech questions or errors.
• Operate basic projection system and AV equipment during classes and in the theater.
• Assist faculty using the space, ensure food/drink policies are met and perform opening/closing procedures.
• Staff the equipment checkout desk and assist with equipment check-ins/returns.
• Perform basic equipment inspections and help transfer gear (as able).
• Assist with setup and basic operation of studio equipment; provide in-room support for ongoing classes and events.

Skills

A/V systems

Media production gear

Customer service

Communication skills

Job description

American University’s School of Communication seeks student Support Assistants to join SOC Technology Services for Fall 2026. Roles include cross-training across help desks and tech spaces, gaining experience in customer support, media equipment, and classroom technology.

The positions are open to enrolled AU students, part-time at 15 hours per week, with pay $18.40-$20.00 per hour. Flexible scheduling and potential continued employment during the academic year are available.