Student Success & Outreach Coordinator

San José State University; San Jose (CA); On-site; USD 70,000 - 85,000; Full time

Job summary

San José State University in San Jose, CA, seeks a Student Success and Services Coordinator to provide advanced program administration, specialized academic advising, and student support for applicants and enrolled students in the College of Information, Data and Society.

The coordinator leads college-wide outreach, recruitment, engagement, and retention initiatives; manages student-facing digital resources; and analyzes outcomes to improve services and graduation success.

Qualifications

• Four-year college degree or equivalent with related counseling coursework.
• Three years of progressively responsible student services experience.

Responsibilities

• Provide specialized academic advising, enrollment support for applicants and students.
• Identify at-risk students and coordinate retention interventions.
• Investigate and resolve complex student concerns; advise on petitions and adjustments.
• Serve as a liaison with College leadership, chairs, program directors, Registrar's Office.
• Design and deliver outreach events, webinars, and focus groups.
• Develop campaigns to advance recruitment, engagement, and retention goals.
• Maintain digital advising hubs and student resources through Canvas and web platforms.
• Collect and analyze retention, persistence, time-to-degree data; present findings.
• Collaborate on surveys and present findings to faculty and leadership for program improvement.
• Recommend administrative policy improvements based on data findings.

Skills

Student advising

Data analysis

Stakeholder communication

Cross-functional collab

Program evaluation

Risk assessment

Education

Bachelor's degree

Counseling techniques coursework

Conflict resolution coursework

Tools

Canvas

Zoom

Drupal/WordPress

PeopleSoft

Qualtrics

Google Apps

Microsoft Office

Job description

San José State University in San Jose, CA, seeks a Student Success and Services Coordinator to provide advanced program administration, specialized academic advising, and student support for applicants and enrolled students in the College of Information, Data and Society.

The coordinator leads college-wide outreach, recruitment, engagement, and retention initiatives; manages student-facing digital resources; and analyzes outcomes to improve services and graduation success.