Student Success & Services Coordinator

San José State University; San Jose (CA); On-site; USD 62,000 - 67,000; Full time

Job summary

San José State University is seeking a Student Success and Services Coordinator to provide advanced program administration, specialized academic advising, and student support for applicants and enrolled students in the College of Information, Data and Society. You will lead outreach, recruitment, engagement, and retention initiatives and manage digital resources across the college.

The role requires independent judgment to resolve complex student cases and improve graduation outcomes,

Qualifications

• Advanced knowledge of student development theories and advising practices.
• Three years of professional student services experience.
• A master’s degree may substitute for one year of experience.

Responsibilities

• Provide specialized academic advising and enrollment support for applicants and enrolled students across college programs.
• Identify at-risk students and coordinate retention interventions.
• Investigate and resolve complex student concerns; research options and recommend actions.
• Serve as liaison with College leadership, chairs, and program directors to resolve issues.
• Design and manage student outreach and engagement activities including events and campaigns.

Skills

Student development

Advising practices

Data analysis

Digital platforms

Cross-functional collaboration

Education

Master's degree in Counseling

Tools

Canvas

Zoom

Drupal/WordPress

PeopleSoft

Qualtrics

Google Apps

Microsoft Office

Job description

Job Summary

Reporting to the Director of Resources and Operations and receiving work lead direction from the Associate Dean, the Student Success and Services Coordinator provides advanced, cross-functional program administration, specialized academic advising, and student support for applicants and enrolled students in the College of Information, Data and Society. The incumbent leads college-wide outreach, recruitment, engagement, and retention initiatives; manages student-facing digital resources; and analyzes student outcomes to inform service improvements. Serving as a primary liaison among College leadership, program directors, and university partners, the position exercises independent judgment to resolve complex student cases and advance student completion and graduate success.

Key Responsibilities

• Provide specialized academic advising, enrollment support, and eligibility guidance for applicants and enrolled students across college programs.
• Identify at-risk students and coordinate targeted retention interventions that support academic progress and on-time graduation.
• Investigate, prioritize, and resolve complex or non-precedented student concerns; research options and recommend appropriate academic actions, petitions, and adjustments.
• Serve as a primary liaison with College leadership, department chairs and program directors, Graduate Admissions and Program Evaluation, and the Registrar's Office to resolve academic issues.
• Design, manage, and deliver student outreach and engagement activities, including open houses, webinars, workshops, poster sessions, and focus groups.
• Develop and manage student communication campaigns and outreach initiatives that advance recruitment, engagement, and retention goals.
• Maintain digital advising hubs, help desks, and student resources through Canvas and web platforms.
• Collect, analyze, and interpret student retention, persistence, time-to-degree, and survey data to support strategic goals and continuous improvement.
• Collaborate on survey design, administer student and alumni surveys, and present findings to faculty and leadership for program improvement and accreditation reviews.
• Recommend and implement administrative policy and operational improvements based on data findings and student service needs.

Knowledge, Skills & Abilities

• Advanced knowledge of student development theories, academic advising practices, and service approaches for diverse graduate and undergraduate student populations.
• Ability to provide culturally responsive, professional, and respectful service in online and in-person settings.
• Ability to investigate complex student and administrative issues, exercise independent judgment, and develop solutions when direct precedent does not exist.
• Skill in researching, compiling, analyzing, and interpreting qualitative and quantitative student data and presenting clear reports and actionable recommendations.
• Ability to identify student needs, assess risks to academic progress, and coordinate effective outreach, intervention, and referral strategies.
• Skill in planning, coordinating, and delivering large-scale student outreach events, webinars, open houses, and communication campaigns.
• Technical proficiency with instructional, collaboration, data, and web platforms, including Canvas, Zoom, Drupal/WordPress, PeopleSoft, Qualtrics, Google Apps, and Microsoft Office.
• Ability to establish and maintain collaborative, effective working relationships with students, faculty, university administrators, and external partners.

Required Qualifications

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper-division or graduate coursework in counseling techniques, interviewing, and conflict resolution where job-related.
• Three years of progressively responsible professional student services work experience.
• A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.

Preferred Qualifications

• Three or more years of professional experience in academic advising, student retention, or student outreach in a higher education setting
• Demonstrated experience developing student outreach campaigns, webinars, or open house events.

Compensation

• Classification: Student Services Professional III
• Anticipated Hiring Range: $5,540/month - $6,000/month
• CSU Salary Range: $5,540/month - $7,893/month

Contact Information

People and Culture

[e-mail]

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. Reasonable accommodation is made for applicants with disabilities who self-disclose.