Student Success & Engagement Strategist

San José State University; San Jose (CA); Presencial; USD 62.000 - 67.000; Jornada completa

Descripción de la vacante

San José State University is seeking a Student Success and Services Coordinator to provide advanced program administration, specialized academic advising, and student support for applicants and enrolled students in the College of Information, Data and Society. You will lead outreach, recruitment, engagement, and retention initiatives and manage digital resources across the college.

The role requires independent judgment to resolve complex student cases and improve graduation outcomes,

Formación

• Advanced knowledge of student development theories and advising practices.
• Three years of professional student services experience.
• A master’s degree may substitute for one year of experience.

Responsabilidades

• Provide specialized academic advising and enrollment support for applicants and enrolled students across college programs.
• Identify at-risk students and coordinate retention interventions.
• Investigate and resolve complex student concerns; research options and recommend actions.
• Serve as liaison with College leadership, chairs, and program directors to resolve issues.
• Design and manage student outreach and engagement activities including events and campaigns.

Conocimientos

Student development

Advising practices

Data analysis

Digital platforms

Cross-functional collaboration

Educación

Master's degree in Counseling

Herramientas

Canvas

Zoom

Drupal/WordPress

PeopleSoft

Qualtrics

Google Apps

Microsoft Office

Descripción del empleo

San José State University is seeking a Student Success and Services Coordinator to provide advanced program administration, specialized academic advising, and student support for applicants and enrolled students in the College of Information, Data and Society. You will lead outreach, recruitment, engagement, and retention initiatives and manage digital resources across the college.

The role requires independent judgment to resolve complex student cases and improve graduation outcomes,