Student Success & Engagement Coordinator

San Jose State University; San Jose (CA); On-site; USD 62,000 - 67,000; Full time

Job summary

San Jose State University seeks a Student Success and Services Coordinator to oversee advanced, cross-functional program administration, advising, and student support for applicants and enrolled students in the College of Information, Data and Society.

The role leads outreach, recruitment, engagement, and retention initiatives, manages student-facing digital resources, and analyzes outcomes to drive service improvements across college programs and university partners.

Qualifications

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper-division or graduate coursework in counseling techniques, interviewing, and conflict resolution where job-related.
• Three years of progressively responsible professional student services work experience.
• A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.

Responsibilities

• Provide specialized academic advising, enrollment support, and eligibility guidance for applicants and enrolled students across college programs.
• Identify at-risk students and coordinate targeted retention interventions that support academic progress and on-time graduation.
• Investigate, prioritize, and resolve complex or non-precedented student concerns; research options and recommend appropriate academic actions, petitions, and adjustments.
• Serve as a primary liaison with College leadership, department chairs and program directors, Graduate Admissions and Program Evaluation, and the Registrar's Office to resolve academic issues.
• Design, manage, and deliver student outreach and engagement activities, including open houses, webinars, workshops, poster sessions, and focus groups.

Skills

Student advising

Data analysis

Cross-functional collaboration

Digital resource management

Communication

Education

Bachelor's degree in related field

Master's degree in Counseling, Clinical Psychology, Social Work, or related field

Tools

Canvas

Zoom

Drupal/WordPress

PeopleSoft

Qualtrics

Google Apps

Microsoft Office

Job description

San Jose State University seeks a Student Success and Services Coordinator to oversee advanced, cross-functional program administration, advising, and student support for applicants and enrolled students in the College of Information, Data and Society.

The role leads outreach, recruitment, engagement, and retention initiatives, manages student-facing digital resources, and analyzes outcomes to drive service improvements across college programs and university partners.