Student Success & Services Coordinatior

San José State University; San Jose (CA); On-site; USD 70,000 - 85,000; Full time

Job summary

San José State University in San Jose, CA, seeks a Student Success and Services Coordinator to provide advanced program administration, specialized academic advising, and student support for applicants and enrolled students in the College of Information, Data and Society.

The coordinator leads college-wide outreach, recruitment, engagement, and retention initiatives; manages student-facing digital resources; and analyzes outcomes to improve services and graduation success.

Qualifications

• Four-year college degree or equivalent with related counseling coursework.
• Three years of progressively responsible student services experience.

Responsibilities

• Provide specialized academic advising, enrollment support for applicants and students.
• Identify at-risk students and coordinate retention interventions.
• Investigate and resolve complex student concerns; advise on petitions and adjustments.
• Serve as a liaison with College leadership, chairs, program directors, Registrar's Office.
• Design and deliver outreach events, webinars, and focus groups.
• Develop campaigns to advance recruitment, engagement, and retention goals.
• Maintain digital advising hubs and student resources through Canvas and web platforms.
• Collect and analyze retention, persistence, time-to-degree data; present findings.
• Collaborate on surveys and present findings to faculty and leadership for program improvement.
• Recommend administrative policy improvements based on data findings.

Skills

Student advising

Data analysis

Stakeholder communication

Cross-functional collab

Program evaluation

Risk assessment

Education

Bachelor's degree

Counseling techniques coursework

Conflict resolution coursework

Tools

Canvas

Zoom

Drupal/WordPress

PeopleSoft

Qualtrics

Google Apps

Microsoft Office

Job description

Job no: 563652
Work type: Staff
Location: San José
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

Job Summary

Reporting to the Director of Resources and Operations and receiving work lead direction from the Associate Dean, the Student Success and Services Coordinator provides advanced, cross-functional program administration, specialized academic advising, and student support for applicants and enrolled students in the College of Information, Data and Society. The incumbent leads college-wide outreach, recruitment, engagement, and retention initiatives; manages student-facing digital resources; and analyzes student outcomes to inform service improvements. Serving as a primary liaison among College leadership, program directors, and university partners, the position exercises independent judgment to resolve complex student cases and advance student completion and graduate success.

Key Responsibilities

• Provide specialized academic advising, enrollment support, and eligibility guidance for applicants and enrolled students across college programs.
• Identify at-risk students and coordinate targeted retention interventions that support academic progress and on-time graduation.
• Investigate, prioritize, and resolve complex or non-precedented student concerns; research options and recommend appropriate academic actions, petitions, and adjustments.
• Serve as a primary liaison with College leadership, department chairs and program directors, Graduate Admissions and Program Evaluation, and the Registrar's Office to resolve academic issues.
• Design, manage, and deliver student outreach and engagement activities, including open houses, webinars, workshops, poster sessions, and focus groups.
• Develop and manage student communication campaigns and outreach initiatives that advance recruitment, engagement, and retention goals.
• Maintain digital advising hubs, help desks, and student resources through Canvas and web platforms.
• Collect, analyze, and interpret student retention, persistence, time-to-degree, and survey data to support strategic goals and continuous improvement.
• Collaborate on survey design, administer student and alumni surveys, and present findings to faculty and leadership for program improvement and accreditation reviews.
• Recommend and implement administrative policy and operational improvements based on data findings and student service needs.

Knowledge, Skills & Abilities

• Advanced knowledge of student development theories, academic advising practices, and service approaches for diverse graduate and undergraduate student populations.
• Ability to provide culturally responsive, professional, and respectful service in online and in-person settings.
• Ability to investigate complex student and administrative issues, exercise independent judgment, and develop solutions when direct precedent does not exist.
• Skill in researching, compiling, analyzing, and interpreting qualitative and quantitative student data and presenting clear reports and actionable recommendations.
• Ability to identify student needs, assess risks to academic progress, and coordinate effective outreach, intervention, and referral strategies.
• Skill in planning, coordinating, and delivering large-scale student outreach events, webinars, open houses, and communication campaigns.
• Technical proficiency with instructional, collaboration, data, and web platforms, including Canvas, Zoom, Drupal/WordPress, PeopleSoft, Qualtrics, Google Apps, and Microsoft Office.
• Ability to establish and maintain collaborative, effective working relationships with students, faculty, university administrators, and external partners.

Required Qualifications

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper-division or graduate coursework in counseling techniques, interviewing, and conflict resolution where job-related.
• Three years of progressively responsible professional student services work experience.