Student Success & Engagement Coordinator (On‑Site)

California State University; California; On-site; USD 62,000 - 67,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

San José State University is seeking a Student Success and Services Coordinator in San José to provide advanced, cross-functional program administration, specialized academic advising, and student support for applicants and enrolled students.

The role leads college-wide outreach, recruitment, engagement, and retention initiatives; manages student-facing digital resources; and analyzes outcomes to inform service improvements, reporting to College leadership and program directors.

Qualifications

• Advanced knowledge of student development theories and advising practices.
• Ability to analyze qualitative and quantitative student data and present findings.
• Experience in online and in-person student services and outreach.
• Three years of professional student services work experience.
• A master's degree may substitute for one year of experience.

Responsibilities

• Provide specialized academic advising and enrollment support for applicants and students.
• Identify at-risk students and coordinate retention interventions.
• Resolve complex student concerns and advise on petitions and adjustments.
• Liaise with College leadership, Chairs, and Registrar to resolve issues.
• Design and deliver student outreach events, webinars, and campaigns.
• Maintain digital advising hubs and student resources across platforms.
• Analyze retention and survey data to inform program improvements.
• Collaborate on survey design and present findings to leadership.
• Recommend administrative policy and operational improvements based on data.

Skills

Student development theories

Academic advising

Data analysis

Cross-functional collaboration

Online and in-person service

Education

Master's degree in Counseling or related field

Bachelor’s degree (four-year college)

Tools

Canvas

Zoom

Drupal/WordPress

PeopleSoft

Qualtrics

Google Apps

Microsoft Office

Job description

San José State University is seeking a Student Success and Services Coordinator in San José to provide advanced, cross-functional program administration, specialized academic advising, and student support for applicants and enrolled students.

The role leads college-wide outreach, recruitment, engagement, and retention initiatives; manages student-facing digital resources; and analyzes outcomes to inform service improvements, reporting to College leadership and program directors.