Student Success Navigator

Massachusetts Bay Community College; Framingham (MA); Hybrid; USD 22,000 - 31,000; Part time

Job summary

Massachusetts Bay Community College seeks a part-time Peer Navigator to support onboarding, orientation, and student success initiatives at the Framingham campus. This student leadership role offers hands-on experience guiding new and continuing students through enrollment steps and campus resources.

Peer Navigators work with staff across Student Development, Enrollment Services, and Academic Advising to promote engagement, belonging, and persistence.

Qualifications

• Currently enrolled at MassBay and have completed at least 12 credits.
• Minimum cumulative GPA of 2.5.
• Strong interpersonal, communication, and active listening skills.
• Ability to manage confidential and sensitive information with professionalism.
• Reliable, flexible, and student-centered, with a positive, professional, and respectful approach.
• Dedication to being anti-racist and fostering an inclusive, welcoming environment.
• Desire to support peers and contribute positively to the MassBay community.
• Maintain good academic, financial, and judicial standing.

Responsibilities

• Assist with planning, facilitation, and execution of Ready2Register sessions, and Orientation kickoff events.
• Welcome new students and families, providing guidance on enrollment steps, college processes, and campus resources.
• Facilitate peer-to-peer sessions on topics such as technology, registration, and student success strategies.
• Track attendance, document interactions, and conduct follow-up outreach with new students via phone, email, text, and virtual platforms.
• Support a caseload of new students throughout their first year at MassBay in collaboration with Academic Advisors.
• Provide support and communicate, via college technology, with assigned mentees weekly.
• Assist students with learning how to utilize BayNavigator, Blackboard, college email, and other MassBay systems including scheduling appointments.
• Serve as a resource for common student questions related to deadlines, technology, and campus navigation.
• Coach students on effective communication with faculty, advisors, and staff.
• Assist student in connecting with MassBay resources; make appropriate referrals to campus offices and support services.
• Maintain accurate documentation of outreach, communications, and student referrals & interactions.
• Collaborate with staff across Student Development, Enrollment Services, and Academic Advising.
• Promote engagement and campus involvement.
• Attend trainings and work with student leaders and faculty.

Skills

Interpersonal skills

Communication skills

Active listening

Student-centric

Time management

Education

Currently enrolled at MassBay and 12 credits completed

Minimum GPA 2.5

Anti-racist and inclusive mindset

Job description

Massachusetts Bay Community College seeks a part-time Peer Navigator to support onboarding, orientation, and student success initiatives at the Framingham campus. This student leadership role offers hands-on experience guiding new and continuing students through enrollment steps and campus resources.

Peer Navigators work with staff across Student Development, Enrollment Services, and Academic Advising to promote engagement, belonging, and persistence.