Peer Navigator

Massachusetts Bay Community College; Framingham (MA); On-site; USD 22,000 - 31,000; Part time

Job summary

Massachusetts Bay Community College seeks a part-time Peer Navigator to support onboarding, orientation, and student success initiatives at the Framingham campus. This student leadership role offers hands-on experience guiding new and continuing students through enrollment steps and campus resources.

Peer Navigators work with staff across Student Development, Enrollment Services, and Academic Advising to promote engagement, belonging, and persistence.

Qualifications

• Currently enrolled at MassBay and have completed at least 12 credits.
• Minimum cumulative GPA of 2.5.
• Strong interpersonal, communication, and active listening skills.
• Ability to manage confidential and sensitive information with professionalism.
• Reliable, flexible, and student-centered, with a positive, professional, and respectful approach.
• Dedication to being anti-racist and fostering an inclusive, welcoming environment.
• Desire to support peers and contribute positively to the MassBay community.
• Maintain good academic, financial, and judicial standing.

Responsibilities

• Assist with planning, facilitation, and execution of Ready2Register sessions, and Orientation kickoff events.
• Welcome new students and families, providing guidance on enrollment steps, college processes, and campus resources.
• Facilitate peer-to-peer sessions on topics such as technology, registration, and student success strategies.
• Track attendance, document interactions, and conduct follow-up outreach with new students via phone, email, text, and virtual platforms.
• Support a caseload of new students throughout their first year at MassBay in collaboration with Academic Advisors.
• Provide support and communicate, via college technology, with assigned mentees weekly.
• Assist students with learning how to utilize BayNavigator, Blackboard, college email, and other MassBay systems including scheduling appointments.
• Serve as a resource for common student questions related to deadlines, technology, and campus navigation.
• Coach students on effective communication with faculty, advisors, and staff.
• Assist student in connecting with MassBay resources; make appropriate referrals to campus offices and support services.
• Maintain accurate documentation of outreach, communications, and student referrals & interactions.
• Collaborate with staff across Student Development, Enrollment Services, and Academic Advising.
• Promote engagement and campus involvement.
• Attend trainings and work with student leaders and faculty.

Skills

Interpersonal skills

Communication skills

Active listening

Student-centric

Time management

Education

Currently enrolled at MassBay and 12 credits completed

Minimum GPA 2.5

Anti-racist and inclusive mindset

Job description

MassBayfosters educational excellence and academic success to prepare students forlocal and global citizenship, to promote their personal growth, to meetcritical workforce demands of communities, and to contribute to the region’seconomic development.

Massachusetts Bay Community College isserved by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joiningour community.

Locatedin Greater Boston, MassBay is a comprehensive, open-access community college,offering associate degrees and certificate programs on three campuses inWellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary

The ideal candidate will join a vibrant educational community and have adesire and ability to serve a population of students with various needs andbackgrounds. This is a part-time, student employment position with no benefits.

The Peer Navigator isa year-round student leadership role.

Peer Navigators serve as welcoming,knowledgeable peer guides who support new and continuing students frompre-enrollment through their time at MassBay.

In this role, Peer Navigators support Orientation andReady2Register programs, provide peer mentoring and outreach, assist studentsin navigating academic and support services, and promote engagement, belonging,and persistence.

Peer Navigators work closely with staff across StudentDevelopment, Enrollment Services, and Academic Advising to ensure students feelsupported, informed, and connected throughout their MassBay journey.

Key Responsibilities and Duties

Onboarding & Orientation Support

• Assist with planning, facilitation, and execution ofReady2Register sessions, and Orientation kickoff events;
• Welcome new students and families, providing guidanceon enrollment steps, college processes, and campus resources;
• Facilitate peer-to-peer sessions on topics such astechnology, registration, and student success strategies;
• Track attendance, document interactions, and conductfollow-up & outreach with new students via phone, email, text, andvirtual platforms;
• Support a caseload of new students throughout theirfirst year at MassBay in collaboration with Academic Advisors;
• Provide support and communicate, via collegetechnology, with assigned mentees weekly;
• Assist students with learning how to utilize BayNavigator, Blackboard, college email, and other MassBay systems includingscheduling appointments;
• Serve as a resource for common student questionsrelated to deadlines, technology, and campus navigation;
• Coach students on effective communication withfaculty, advisors, and staff;
• Assist student in connecting with MassBay resources;make appropriate referrals to campus offices and support services;
• Maintain accurate documentation of outreach,communications, and student referrals & interactions;

Engagement & Programming

• Encourage student involvement in campus activities, student organizations, and events;
• Collaborate with campus partners to develop and support programming focused on student success and belonging;
• Support first-year and early-term engagement initiatives, workshops, and events;
• Visit classes and events to promote resources and upcoming opportunities;

Team & Professional Development

• Participate in required trainings, meetings, and professional development opportunities;
• Work collaboratively with fellow student leaders, faculty, and staff;
• Demonstrate cultural responsiveness and equity-minded practice in all interactions;
• Other duties as assigned.

This list is not to be considered all-inclusive. Asupervisor may assign other duties as required to meet the needs and foster themission of the College.

All employees of MassBay are expected to work collegiallyand collaboratively within a community that values and celebrates the varietyof student experience.

Required Qualifications

• Currently enrolled at MassBay and have completed at least 12 credits;
• Minimum cumulative GPA of 2.5;
• Strong interpersonal, communication, and active listening skills;
• Ability to manage confidential and sensitive information with professionalism;
• Reliable, flexible, and student-centered, with a positive, professional, and respectful approach;
• Dedication to being anti-racist and fostering an inclusive, welcoming environment;
• Desire to support peers and contribute positively to the MassBay community;
• Maintain good academic, financial, and judicial standing.

Preferred Qualifications

• Sensitivity and commitment to the goals of Affir dato Action;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;

Additional Information

Salary Range: $19 per hour

Source of Funding: Local Trust

Application Deadline: October 1st , 2026, or after that until filled.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunityemployer and does not discriminate on the basis of race, color, nationalorigin, sex, disability, religion, age, veteran status, geneticinformation, gender identity or sexual orientation in its programs andactivities as required by Title IX of the Educational Amendments of1972, the Americans with Disabilities Act of 1990, Section 504 of theRehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964,and other applicable statutes and college policies. The Collegeprohibits sexual harassment, including sexual violence. Inquiries orcomplaints concerning discrimination, harassment, retaliation or sexualviolence shall be referred to the College’s Aff…

Massachusetts Bay Community College Student Employment Career Site