Student Success Liaison — Support & Retention

Chamberlain University; Florida; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k retirement plan

Paid vacation days

Job summary

Chamberlain University in Florida seeks a Student Support Liaison to promote student success through holistic, student-centered support across service areas. You will be a key contact for students and work to remove barriers to persistence, collaborating with other departments to ensure timely responses and a culture of care aligned with Chamberlain's mission.

Reporting to Advising and Retention Services, you will help with appointment scheduling, portal navigation, events, funding and

Qualifications

• Bachelor's Degree required.
• 1+ year of experience in higher education, customer service, or related experience required.
• High level of interpersonal, communication, and problem-solving skills.
• Ability to work independently as well as part of a team.
• Self-starter with the ability to prioritize effectively.
• Experience with MS Word, Excel, Power BI, PowerPoint, Copilot; familiarity with Student Information Systems is a plus.
• Knowledge of higher ed federal and state regulations.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to student questions and connect them to university resources.
• Assist students with appointment scheduling, portal navigation, and self-service tools.
• Promote student opportunities and activities (work study, student organizations, peer tutoring, Chamberlain Care Closet).
• Plan and facilitate events (career fairs, open houses, workshops, graduation).
• Assist students with questions on local/state funding, military services, scholarships.
• Serve as point of contact for compliance audits.
• Identify opportunities and implement process and technology solutions to enhance student retention.
• Maintain knowledge of enterprise applications and business processes.
• Perform other duties as assigned and comply with policies and standards.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Teamwork

Independent work

Prioritization

Microsoft Word

Excel

Power BI

Education

Bachelor's Degree

Tools

Power BI

Microsoft Word

Microsoft Excel

PowerPoint

Copilot

Job description

Chamberlain University in Florida seeks a Student Support Liaison to promote student success through holistic, student-centered support across service areas. You will be a key contact for students and work to remove barriers to persistence, collaborating with other departments to ensure timely responses and a culture of care aligned with Chamberlain's mission.

Reporting to Advising and Retention Services, you will help with appointment scheduling, portal navigation, events, funding and