Student Success Liaison - Drive Retention & Support

Chamberlain College of Nursing, LLC; Atlanta (GA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid vacation

Job summary

Chamberlain College of Nursing, LLC in Atlanta is seeking a Student Support Liaison to promote student success across multiple service areas. You will be a key contact for students and help remove barriers to persistence, collaborating with campus partners to ensure timely responses and a culture of care.

Reporting to Advising and Retention Services, you will assist with scheduling, portal navigation, events, funding questions, and compliance audits while developing knowledge of enterprise apps

Qualifications

• Bachelor's degree required.
• 1+ year of experience in higher education, customer service, or related experience.
• High level of interpersonal, communication, and problem-solving skills.
• Ability to work independently as well as function as part of a team.
• Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus.

Responsibilities

• Respond to student questions and concerns and connect them to the appropriate university resources.
• Assist students with appointment scheduling, portal navigation, and other self-service tools and resources.
• Promote and support student opportunities and activities including federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
• Plan and facilitate events such as career fairs, open houses, workshops, and graduation in collaboration with the Campus Support Coordinator.
• Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
• Serve as the point of contact for compliance audits.
• Identify opportunities and implement process and technology solutions that enhance the student retention journey.
• Develops and maintains a solid knowledge of the various enterprise applications and business processes.
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Interpersonal skills

Communication

Problem solving

Teamwork

Education

Bachelor's Degree Required

Tools

Microsoft Word

Excel

Power BI

PowerPoint

Copilot

Job description

Chamberlain College of Nursing, LLC in Atlanta is seeking a Student Support Liaison to promote student success across multiple service areas. You will be a key contact for students and help remove barriers to persistence, collaborating with campus partners to ensure timely responses and a culture of care.

Reporting to Advising and Retention Services, you will assist with scheduling, portal navigation, events, funding questions, and compliance audits while developing knowledge of enterprise apps