Student Success Navigator - Engagement & Support

Chamberlain University; Jacksonville (FL); On-site; USD 25,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401k Retirement Program

Paid vacation

Paid holidays

Job summary

Chamberlain University is seeking a Student Support Liaison to promote student success by providing holistic, student-centered support across multiple service areas. This role is a key contact for students and helps improve persistence by proactively engaging with learners and removing barriers.

You will collaborate with campus teams to connect students with resources, assist with scheduling and portal navigation, and support events such as career fairs and open houses.

Qualifications

• High level of interpersonal, communication, and problem-solving skills.
• Ability to interact with all levels within the organization.
• Ability to work independently as well as part of a team.
• Self-starter with the ability to prioritize effectively.
• Exposure to software and tools (Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems is a plus.
• Knowledge of higher education federal and state regulations.

Responsibilities

• Respond to student questions and concerns and connect them to the appropriate university resources.
• Assist students with appointment scheduling, portal navigation, and other self-service tools and resources.
• Promote and support student opportunities and activities (e.g., federal work study, student organizations, peer tutoring).
• Plan and facilitate events such as career fairs, open houses, workshops, and graduation.
• Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
• Serve as the point of contact for compliance audits.
• Identify opportunities and implement process and technology solutions to enhance student retention.
• Develop and maintain knowledge of enterprise applications and business processes.
• Perform other duties as assigned.
• Comply with policies and standards.

Skills

Interpersonal skills

Communication

Problem solving

Teamwork

Self-starter

Prioritization

Independence

Education

Bachelor's Degree Required

Tools

Power BI

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Copilot

Job description

Chamberlain University is seeking a Student Support Liaison to promote student success by providing holistic, student-centered support across multiple service areas. This role is a key contact for students and helps improve persistence by proactively engaging with learners and removing barriers.

You will collaborate with campus teams to connect students with resources, assist with scheduling and portal navigation, and support events such as career fairs and open houses.