Academic Success Coach — Programs Lead

St. Charles Community College; Lake Saint Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

St. Charles Community College is seeking a Program Manager Academic Coach to serve as a holistic guide for students, providing subject tutoring and mentoring while connecting them with campus resources.

You will function as tutor, facilitator, accountability partner, and growth champion, supporting student success and retention goals. The role includes leading coaching initiatives, supervising staff, developing workshops, and coordinating with multiple campus departments to enhance academic

Qualifications

• Master's degree in Higher Education, Student Affairs, Education, Counseling, or related field.
• 2–3 years of professional experience in higher education, preferably in academic support, tutoring, student success, advising, retention, or learning assistance.
• Experience developing, coordinating, and assessing student-success programs and initiatives.
• Experience supervising, training, and supporting staff, including part-time employees, tutors, academic coaches, or student workers.
• Knowledge of student retention, persistence, academic intervention, and engagement strategies, especially in a community college.
• Ability to use student data and assessment results to evaluate program effectiveness and identify opportunities for improvement.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to collaborate with faculty, Academic Advising, Career Services, Financial Aid, Disability Support Services, etc.
• Experience planning and facilitating workshops, academic-support events, outreach initiatives, and student-success programming.
• Ability to manage daily operations of a collaborative student-success environment, including staffing and scheduling.
• Flexibility to work occasional evenings or special events.

Responsibilities

• Serve as the point of contact for the Academic Coaches offering guidance, mentoring, and troubleshooting support.
• Collaborate closely with the Director to implement strategic initiatives and align coaching efforts with department goals.
• Act as a floor manager to ensure smooth daily operations within the EXCELerator and provide leadership in the Director's absence.
• Assist in planning, coordinating, and executing workshops, student success events, and coaching outreach activities.
• Lead or co-lead departmental initiatives, such as specialized coaching programs.
• Train, onboard, and provide ongoing professional development for new Academic Coaches and Peer Tutors.
• Supervise Part-Time Academic Coaches and Student Workers.
• Monitor and support coaching quality by reviewing documentation, providing feedback, and facilitating team meetings.
• Help create resource materials, guides, and toolkits for use by Academic Coaches and students.
• Assist with scheduling coverage for front desk and coaching shifts, events, and tutoring support.
• Manage internal communications and assist in preparing materials for staff meetings and training sessions.
• Provide individualized academic coaching in Chemistry, Writing, Math, and Biology.
• Serve as a campus mentor/navigator for SCC Students and help develop learning strategies and study skills.
• Assist students in identifying strengths and areas for improvement, and navigating academic challenges.
• Provide proactive outreach to at-risk students and connect them with resources.
• Develop and distribute supplemental learning materials and monitor student progress.
• Plan and execute academic engagement events and collaborate with department chairs on course-review workshops.

Skills

Leadership

Staff supervision

Student coaching

Program development

Data reporting

Event planning

Collaboration

Education

Master's degree

Tools

Learning management systems (LMS)

Microsoft 365

Job description

St. Charles Community College is seeking a Program Manager Academic Coach to serve as a holistic guide for students, providing subject tutoring and mentoring while connecting them with campus resources.

You will function as tutor, facilitator, accountability partner, and growth champion, supporting student success and retention goals. The role includes leading coaching initiatives, supervising staff, developing workshops, and coordinating with multiple campus departments to enhance academic