Remote Student Success Advisor

DeVry Educational Development Corp.; Oregon; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k

Tuition assistance

Remote & hybrid opportunities

Comprehensive health coverage

Generous PTO

FSA/HSA options

Job summary

DeVry University is seeking a Student Support Advisor to guide students through enrollment, financial planning, and access to aid programs. You will partner with Admissions, monitor progress, and connect learners with campus and online resources to foster graduation success.

You will advocate for students, maintain accurate records, and use data to identify barriers, while supporting a culture of CARE and professional service across departments.

Qualifications

• Some college coursework required.
• A minimum of 1-year of exceptional customer service or prior advising experience in an education setting.
• Eligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aid.
• Ability to proficiently use Microsoft Office suite (Outlook, Word, Excel, Teams), internet applications, and database software systems.
• A work environment free of distractions during scheduled shifts.
• Home office must have DSL or Cable Internet wired via Ethernet.

Responsibilities

• Provide support for the new student enrollment process by partnering with Admissions to answer student queries, offer comprehensive information on the program and costs, and outline funding options to enable students to make informed decisions
• Develop and validate an estimated financial plan and establish clear timelines for applicants to ensure financial preparedness for the commencement of their educational journey
• Maintain a thorough understanding of all academic and Title IV financial aid programs, policies, and procedures, including institutional policies, and federal and state regulations
• Monitor student accounts, provide guidance on financial eligibility and regularly evaluate academic and financial awards to promote positive student outcomes
• Proactively identifying possible academic and financial obstacles by analyzing student data, and work collaboratively with students to overcome them
• Effectively leverage data and systems to track accurate enrollment, persistence and graduation information
• Possess knowledge of resources that can aid in providing informed recommendations based on student needs, such as self-service tools, attendance in new student orientation, active participation in the online student community, and more
• Ensure precise documentation and preservation of information by capturing and recording all interactions in the designated institutional
• Employ a high level of discretion and independent judgement to proficiently evaluate intricate academic and financial situations throughout the student life cycle

Skills

Customer service

Advising

Communication

Time management

Problem solving

Education

Some college coursework

Tools

Microsoft Office Suite

Internet applications

Database software

Job description

DeVry University is seeking a Student Support Advisor to guide students through enrollment, financial planning, and access to aid programs. You will partner with Admissions, monitor progress, and connect learners with campus and online resources to foster graduation success.

You will advocate for students, maintain accurate records, and use data to identify barriers, while supporting a culture of CARE and professional service across departments.