Student Services Operations Lead - Admissions & Aid

Miami University Alumni Association; Oxford (AL); On-site; USD 23,000 - 33,000; Part time

Job summary

Senior Student Services Technician at Miami University Alumni Association in Oxford, AL area provides high-volume administrative support for admission, registrar, and student financial assistance operations. The role emphasizes accurate data handling, policy interpretation, and service to students and families.

Responsibilities include monitoring workflows, processing transactions, supervising staff, and generating reports, with a focus on accuracy and customer service.

Qualifications

• 18+ months of coursework beyond high school required.
• Three years of admission/registrar or student financial assistance experience required.
• Equivalent combination of education and experience acceptable.
• Familiarity with FERPA and related policies.

Responsibilities

• Monitors and reviews operations of admission, registration, and student financial assistance; ensures smooth work flow; ensures work product meets professional standards.
• Serves as informational resource to prospective students, current students and parents; investigates and resolves problems or difficulties related to admission, registration, and financial assistance.
• Performs a variety of complex to advanced administrative tasks which may include coordinating student services/operations; updates, maintains and composes correspondence; processes/oversees admission, registration and financial assistance related transactions; perform various financial and budgetary tasks.
• Oversees staff; assists in the enforcement of policies and procedures; establishes schedules and reviews performance.
• Gathers and analyzes statistical information regarding department’s programs and activities; produces reports.
• Exercises judgment in providing guidelines; advise staff regarding admission, registration and financial assistance objectives.
• Perform high-volume, detail-oriented data entry related to student loan processing
• Review and process loan documentation for completeness and accuracy
• Assist with tracking student loan requirements, including entrance and exit counseling
• Generate standard reports and support data tracking efforts
• Identify and elevate discrepancies or complex issues to professional staff
• Assist with routine audits and quality control processes
• Prepare and distribute communications to students regarding loan status and requirements
• Maintain organized electronic and/or paper filing systems in compliance with regulations
• Provide customer service via phone, email, and in-person interactions
• Respond to general financial aid questions and refer complex inquiries appropriately
• Cross-train in other financial aid functions to support peak processing periods
• Perform other duties as assigned

Skills

Unit operations

Computer skills

FERPA knowledge

Oral & written communication

Diversity awareness

Supervisory/clerical skills

Education

18+ months coursework beyond high school

Job description

Senior Student Services Technician at Miami University Alumni Association in Oxford, AL area provides high-volume administrative support for admission, registrar, and student financial assistance operations. The role emphasizes accurate data handling, policy interpretation, and service to students and families.

Responsibilities include monitoring workflows, processing transactions, supervising staff, and generating reports, with a focus on accuracy and customer service.