Student Success Navigator

Miami University (Ohio); Oxford (OH); Vor Ort; USD 40.000 - 50.000; Vollzeit

Zusammenfassung

Miami University in Oxford, OH seeks a Student Success Advocate to deliver high-level, front-line services to students and families, resolving inquiries related to registration, billing, and financial aid while upholding university policies.

This role supports enrollment through graduation, collaborates with campus partners, and participates in outreach, records management, and special projects; requires strong communication, problem-solving, and a commitment to inclusive service.

Qualifikationen

• Bachelor’s degree required or equivalent combination of education and experience.
• One year of customer-centric work for Associate degree, or two years for HS diploma.
• Strong communication, problem solving, and organizational abilities are essential.

Aufgaben

• Deliver exceptional, student-centered customer service and complex problem resolution via multiple channels.
• Counsel students and families on financial aid, billing, and registration processes.
• Serve as liaison for students, collaborating with campus partners to resolve issues.

Kenntnisse

Service Excellence

Communication

Problem Solving

Public Speaking

Project Management

Interpersonal Skills

Availability

Google Workspace

Microsoft Office

Ausbildung

Bachelor’s degree

Associate degree + 1 year experience

High school diploma/GED + 2 years experience

Tools

Google Workspace

Microsoft Office

Jobbeschreibung

Miami University in Oxford, OH seeks a Student Success Advocate to deliver high-level, front-line services to students and families, resolving inquiries related to registration, billing, and financial aid while upholding university policies.

This role supports enrollment through graduation, collaborates with campus partners, and participates in outreach, records management, and special projects; requires strong communication, problem-solving, and a commitment to inclusive service.