Senior Student Services & Financial Aid Specialist

Miami University; Oxford (OH); On-site; USD 26,000 - 32,000; Full time

Job summary

Miami University in Oxford, OH seeks a Senior Student Services Technician to perform complex administrative tasks that support Admission, Registrar, and Student Financial Assistance with discretion and independent judgment. The role includes oversight of daily operations and ensuring professional standards in work products.

You will monitor workflows, assist staff, generate reports, and provide customer service to students and families.

Qualifications

• 18+ months coursework beyond high school plus 3 years in admission/registrar/financial aid experience
• Knowledge of unit operations, policies, and procedures
• Knowledge of computer and office applications
• FERPA knowledge and related regulations
• Oral and written communication skills

Responsibilities

• Monitor and review admissions, registration, and student financial assistance operations; ensure workflow and quality of work.
• Serve as information resource for prospective and current students and parents; investigate and resolve problems; interpret policies.
• Perform advanced administrative tasks including coordinating student services, updating correspondence, processing transactions, and overseeing related tasks.
• Oversee staff; enforce policies; establish schedules and review performance.
• Gather and analyze statistical information; generate department reports.
• Advise staff on admissions, registration, and financial aid objectives.
• Data entry related to student loans; review loan documents for completeness and accuracy; track loan requirements and counseling.
• Generate standard reports and support data tracking efforts; escalate discrepancies as needed.
• Cross-train in other financial aid functions to support peak processing periods.

Skills

Knowledge of policies

Office applications

FERPA knowledge

Oral and written communication

Diversity awareness

Supervisory/research skills

Education

High school + coursework

Job description

Miami University in Oxford, OH seeks a Senior Student Services Technician to perform complex administrative tasks that support Admission, Registrar, and Student Financial Assistance with discretion and independent judgment. The role includes oversight of daily operations and ensuring professional standards in work products.

You will monitor workflows, assist staff, generate reports, and provide customer service to students and families.