Senior Student Services & Admissions Lead

100 Miami University; United States; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Benefit eligible

Job summary

Miami University seeks a Senior Student Services Technician to support daily operations in Admission, Registrar and Student Financial Assistance. You will perform high-level administrative tasks, guide staff, and ensure policy adherence, with a focus on accurate data processing and customer service.

The role involves supervising staff, handling sensitive FERPA-related information, and contributing to financial aid workflows while maintaining quality control during peak periods.

Qualifications

• Requires eighteen months of coursework or training beyond high school and three years of admission, registrar or student financial assistance experience, or an equivalent combination of education and experience.
• Knowledge of unit's operations, policies, and procedures.
• Knowledge of computer and office applications.
• Knowledge of related state and federal laws, e.g. FERPA.
• Oral and written communication skills.

Responsibilities

• Monitors and reviews operations of admission, registration, and student financial assistance; ensures smooth work flow; ensures work product meets professional standards.
• Serves as informational resource to prospective students, current students and parents; investigates and resolves problems or difficulties related to admission, registration, and financial assistance.
• Interprets policies and procedures.
• Performs a variety of complex to advanced administrative tasks which may include coordinating student services/operations; updates, maintains and composes correspondence; processes/oversees admission, registration and financial assistance related transactions; perform various financial and budgetary tasks.
• Oversees staff; assists in the enforcement of policies and procedures; establishes schedules and reviews performance.
• Gathers and analyzes statistical information regarding department's programs and activities; produces reports.
• Exercises judgment in providing guidelines; advise staff regarding admission, registration and financial assistance objectives.
• Perform high-volume, detail-oriented data entry related to student loan processing.
• Review and process loan documentation for completeness and accuracy.
• Assist with tracking student loan requirements, including entrance and exit counseling.
• Generate standard reports and support data tracking efforts.
• Identify and elevate discrepancies or complex issues to professional staff.
• Assist with routine audits and quality control processes.
• Prepare and distribute communications to students regarding loan status and requirements.
• Maintain organized electronic and/or paper filing systems in compliance with regulations.
• Provide customer service via phone, email, and in-person interactions.
• Respond to general financial aid questions and refer complex inquiries appropriately.
• Cross-train in other financial aid functions to support peak processing periods.
• Perform other duties as assigned.

Job description

Miami University seeks a Senior Student Services Technician to support daily operations in Admission, Registrar and Student Financial Assistance. You will perform high-level administrative tasks, guide staff, and ensure policy adherence, with a focus on accurate data processing and customer service.

The role involves supervising staff, handling sensitive FERPA-related information, and contributing to financial aid workflows while maintaining quality control during peak periods.