Senior Student Services Technician

miamioh; Ohio; On-site; GBP 17,000 - 24,000; Part time

Job summary

Miami University seeks a Senior Student Services Technician to oversee daily operations of admission, registrar and student financial assistance. You will supervise staff, ensure accuracy of transactions, and prepare reports for department leadership.

Key responsibilities include solving problems for students and families, interpreting policies, and maintaining compliance with FERPA guidelines while coordinating cross-functional workflows across offices.

Qualifications

• Oral and written communication skills required.
• Knowledge of FERPA and related laws for student records.
• Experience with admissions, registrar or student financial aid processes.
• Ability to supervise staff and manage workflows.

Responsibilities

• Oversees operations of admission, registration and student financial aid to ensure smooth workflow.
• Acts as information resource for prospective and current students and families.
• Performs complex administrative tasks including processing related transactions and reports.
• Gathers statistics, prepares reports, and provides guidance to staff on objectives.
• Supervises staff, enforces procedures, and monitors performance.

Skills

Communication skills

FERPA knowledge

Office software

Diversity sensitivity

Supervisory skills

Education

Relevant education/experience

Job description

Job Title

Senior Student Services Technician

Department

Student Financial Assistance Operations

Worker Type

Temporary (Fixed Term)

Pay Type

Hourly

Hourly Rate

20.15

Scheduled Weekly Hours

40

Benefit Eligible

Yes

Post-Offer, Pre-Employment Physical Required?

No

Job Description Summary

Performs a variety of complex to advanced administrative tasks involving some discretion and requiring moderate amounts of independent judgment related to the oversight of the daily operations of Admission, Registrar and Student Financial Assistance

Job Description

Essential Duties

• Monitors and reviews operations of admission, registration, and student financial assistance; ensures smooth work flow; ensures work product meets professional standards.
• Serves as informational resource to prospective students, current students and parents; investigates and resolves problems or difficulties related to admission, registration, and financial assistance. Interprets policies and procedures.
• Performs a variety of complex to advanced administrative tasks which may include coordinating student services/operations; updates, maintains and composes correspondence; processes/oversees admission, registration and financial assistance related transactions; perform various financial and budgetary tasks.
• Oversees staff; assists in the enforcement of policies and procedures; establishes schedules and reviews performance.
• Gathers and analyzes statistical information regarding department's programs and activities; produces reports.
• Exercises judgment in providing guidelines; advise staff regarding admission, registration and financial assistance objectives.

Other Duties

• Perform high-volume, detail-oriented data entry related to student loan processing
• Review and process loan documentation for completeness and accuracy
• Assist with tracking student loan requirements, including entrance and exit counseling
• Generate standard reports and support data tracking efforts
• Identify and elevate discrepancies or complex issues to professional staff
• Assist with routine audits and quality control processes
• Prepare and distribute communications to students regarding loan status and requirements
• Maintain organized electronic and/or paper filing systems in compliance with regulations
• Provide customer service via phone, email, and in-person interactions
• Respond to general financial aid questions and refer complex inquiries appropriately
• Cross-train in other financial aid functions to support peak processing periods
• Perform other duties as assigned

Minimum Qualifications

Requires eighteen months of coursework or training beyond high school and three years of admission, registrar or student financial assistance experience, or an equivalent combination of education and experience

Required Knowledge, Skills, and Abilities

• Knowledge of unit's operations, policies, and procedures
• Knowledge of computer and office applications
• Knowledge of related state and federal laws, e.g. FERPA
• Oral and written communication skills
• Ability to work with people with diverse backgrounds
• May require supervisory, clerical and/or research skills

Special Instructions (if applicable)

none

Additional Information

• A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

Remote Work

For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement

Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University's mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, r