Student Services Concierge

Program; Omaha (NE); Vor Ort; USD 23.000 - 32.000; Vollzeit

Zusammenfassung

Metropolitan Community College’s Fort Omaha Campus is seeking a Student Services Concierge to greet and assist students and visitors in the Student Welcome Center, coordinating related service tasks.

The role requires strong customer service, familiarity with college resources, and the ability to navigate multiple information sources. It may involve cash handling, scheduling support, and assisting with registration while maintaining confidentiality and FERPA compliance.

Qualifikationen

• Associate degree required
• Two (2) years of direct customer service experience in a fast-paced, public service environment.
• Experience in an Educational setting preferred.
• Proficiency in English; multilingual preferred.
• Ability to travel between campuses for meetings or position responsibilities.
• Must pass background check.

Aufgaben

• Greets and assists students and visitors in the Student Welcome Center.
• Assess students’ needs and direct them to appropriate service points.
• Answer phones, transfer calls, and set appointments.
• Resolve student issues through problem-solving or referrals to other departments.
• Stay informed about schedules and campus activities to assist with on-site events.
• Assist students with navigating resources (e.g., MyWay Portal) and registrations.
• Maintain daily mail and forms for campus departments and perform cashier duties.
• Ensure security when opening/closing the Welcome Center and office.
• Attend work and events as scheduled.

Kenntnisse

Customer service

Communication

FERPA compliance

Multicultural awareness

Attention to detail

Teamwork

Ausbildung

Associate degree

Tools

CRM systems

MyWay Portal

Jobbeschreibung

Classification

Regular

Minimum Pay

$19.81

Compensation will be commensurate with the level of the position, education, and experience.

JOB DESCRIPTION SUMMARY

The Student Services Concierge will greet and assist students and visitors along with performing a variety of functions in the Student Welcome Center.

This announcement is live through October 15, 2026 at 11:59pm and will no longer be listed as of October 16, 2026.

ESSENTIAL POSITION FUNCTIONS:

• Greets and assists students and visitors in the Student Welcome Center.
• Actively assess students’ needs navigating them to personalized direct points of service.
• Answers telephones, transfer calls appropriately, and sets appointments.
• Listen and respond to student issues to find solutions by problem-solving and/or referring to other college departments as needed.
• Stays abreast of multiple sources of detailed information and schedules of activities in the building including tours, workshops, classes and orientation sessions and assist with organization of on-site activities.
• Assists students with orienting to college resources and tools, such as MyWay Portal.
• Assists students with registration and/or student planning.
• Maintains forms and daily mail service for all departments on campus/center.
• Performs cashier functions and duties, including receiving and posting payments and deposits.
• Ensures proper security when opening and closing Center and/or Student Welcome Center office.
• Consistently and dependably attends work, activities, and functions as scheduled or assigned.

WORK ENVIRONMENT:

Monday - Friday 8-5, with one day scheduled 10 - 7, and occasional Saturdays.

On-premise position at Fort Omaha Campus

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of college-wide functions, particularly student affairs, financial aid, academic affairs, Knowledge academic records, enrollment services, etc.
• Knowledge of CRM systems.
• Skill in operating computer software.
• Knowledge and compliance with FERPA laws.
• Possess high level of customer service skills, while maintaining a positive and professional attitude.
• Effectively communicate with various internal and external stakeholders.
• Strong planning and organizational skills.
• Ability to manage multiple tasks and pay close attention to detail.
• Ability to work independently and/or as part of a team.
• Ability to professionally manage and maintain confidential information.
• Ability to effectively work and interact with various cultures and ethnicities.
• Ability to utilize mathematical and money-handling skills.
• Ability to effectively communicate verbally and/or writing.
• Ability to occasionally extent exert up to 20 pounds of force to lift, push, carry, pull or otherwise move objects.
• Ability to perform sedentary work, sitting and standing for extended periods of time.

MINIMUM QUALIFICATIONS FOR EDUCATION AND EXPERIENCE:

• Associate degree
• Two (2) years of direct customer service experience working in a fast-paced, public service environment.
• Experience in an Educational setting preferred.
• Proficiency in English; multilingual preferred.
• Equivalent combination of education and/or experience will be considered.
• Ability to travel between campuses for meetings or position responsibilities.
• Must pass background check.

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Metropolitan Community College recognizes that an individual with a disability may require an accommodation to enable the candidate to successfully perform a job function. Consideration will be given to reasonable accommodations.