Student Services Concierge

New England Biolabs; United States; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee benefits

Job summary

Metropolitan Community College seeks a Student Services Concierge for the Fort Omaha Campus. You will greet students and visitors, assist with registration and planning, and direct inquiries to various departments while managing cashier duties and campus resources.

The role emphasizes customer service excellence, knowledge of FERPA, and the ability to work with diverse populations in a dynamic college environment. On-site, with standard weekday hours and occasional Saturdays.

Qualifications

• Associate degree required; two years of direct customer service in a fast-paced public environment.
• Experience in an educational setting preferred; English proficiency essential.
• Equivalent mix of education and experience will be considered; ability to travel between campuses.

Responsibilities

• Greet and assist students and visitors at the Student Welcome Center.
• Direct inquiries to appropriate campus departments and schedule appointments.
• Answer phones, transfer calls, and handle cashier duties for payments and deposits.
• Maintain forms and mail for all campus departments; monitor security of the Center.
• Support orientation, registration, and access to college resources like MyWay Portal.

Skills

Customer service

CRM systems

FERPA compliance

Communication

Organizational skills

Cash handling

Education

Associate degree

Tools

MyWay Portal

Microsoft Office

Job description

Classification Regular Minimum Pay $19.81

Compensation will be commensurate with the level of the position, education, and experience.

JOB DESCRIPTION SUMMARY The Student Services Concierge will greet and assist students and visitors along with performing a variety of functions in the Student Welcome Center. We are seeking a friendly individual with excellent customer service skills and likes learning new skills! This announcement is live through October 15, 2026 at 11:59pm and will no longer be listed as of October 16, 2026.

ESSENTIAL POSITION FUNCTIONS:

• Greets and assists students and visitors in the Student Welcome Center.
• Actively assess students’ needs navigating them to personalized direct points of service.
• Answers telephones, transfer calls appropriately, and sets appointments.
• Listen and respond to student issues to find solutions by problem-solving and/or referring to other college departments as needed.
• Stays abreast of multiple sources of detailed information and schedules of activities in the building including tours, workshops, classes and orientation sessions and assist with organization of on-site activities.
• Assists students with orienting to college resources and tools, such as MyWay Portal.
• Assists students with registration and/or student planning.
• Maintains forms and daily mail service for all departments on campus/center.
• Performs cashier functions and duties, including receiving and posting payments and deposits.
• Ensures proper security when opening and closing Center and/or Student Welcome Center office.
• Consistently and dependably attends work, activities, and functions as scheduled or assigned.

WORK ENVIRONMENT:

Monday - Friday 8-5, with one day scheduled 10 - 7, and occasional Saturdays. On-premise position at Fort Omaha Campus.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of college-wide functions, particularly student affairs, financial aid, academic affairs, Knowledge academic records, enrollment services, etc.
• Knowledge of CRM systems.
• Skill in operating computer software.
• Knowledge and compliance with FERPA laws.
• Possess high level of customer service skills, while maintaining a positive and professional attitude.
• Effectively communicate with various internal and external stakeholders.
• Strong planning and organizational skills.
• Ability to manage multiple tasks and pay close attention to detail.
• Ability to work independently and/or as part of a team.
• Ability to professionally manage and maintain confidential information.
• Ability to effectively work and interact with various cultures and ethnicities.
• Ability to utilize mathematical and money-handling skills.
• Ability to effectively communicate verbally and/or writing.
• Ability to occasionally extent exert up to 20 pounds of force to lift, push, carry, pull or otherwise move objects.
• Ability to perform sedentary work, sitting and standing for extended periods of time.

MINIMUM QUALIFICATIONS FOR EDUCATION AND EXPERIENCE:

• Associate degree
• Two (2) years of direct customer service experience working in a fast-paced, public service environment.
• Experience in an Educational setting preferred.
• Proficiency in English; multilingual preferred.
• Equivalent combination of education and/or experience will be considered.
• Ability to travel between campuses for meetings or position responsibilities.
• Must pass background check.

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.

Metropolitan Community College recognizes that an individual with a disability may require an accommodation to enable the candidate to successfully perform a job function. Consideration will be given to reasonable accommodations.

Metropolitan Community College is a comprehensive, full-service public community college supported by the taxpayers of Dodge, Douglas, Sarpy and Washington counties. Its purpose is to provide high quality educational programs and services, primarily in career preparation and general education, to people of all ages and educational backgrounds.

MCC was created in 1974 when the Nebraska State Legislature consolidated the original eight technical community college areas into six. That year, the programs, personnel, assets and liabilities of the former Omaha Nebraska Technical Community College Area merged with the Eastern Nebraska Technical Community College Area under a new name: the Metropolitan Technical Community College Area. In 1992, the Legislature voted to change the name to Metropolitan Community College Area.

Metropolitan Community College affirms a policy of equal education, employment opportunities and nondiscrimination in providing services to the public.

Read our full policy here https://www.mccneb.edu/nondiscrimination

Metropolitan Community College offers a wide array of benefits to faculty and staff. Review our Benefits at a Glance here https://pa-hrsuite-production.s3.amazonaws.com/3306/docs/44786.pdf

If you need assistance using this site, please contact MCC's Human Resources Office at 531-MCC-2420 or [e-mail]