Campus Welcome & Services Associate

Program; Omaha (NE); On-site; USD 23,000 - 32,000; Full time

Job summary

Metropolitan Community College’s Fort Omaha Campus is seeking a Student Services Concierge to greet and assist students and visitors in the Student Welcome Center, coordinating related service tasks.

The role requires strong customer service, familiarity with college resources, and the ability to navigate multiple information sources. It may involve cash handling, scheduling support, and assisting with registration while maintaining confidentiality and FERPA compliance.

Qualifications

• Associate degree required
• Two (2) years of direct customer service experience in a fast-paced, public service environment.
• Experience in an Educational setting preferred.
• Proficiency in English; multilingual preferred.
• Ability to travel between campuses for meetings or position responsibilities.
• Must pass background check.

Responsibilities

• Greets and assists students and visitors in the Student Welcome Center.
• Assess students’ needs and direct them to appropriate service points.
• Answer phones, transfer calls, and set appointments.
• Resolve student issues through problem-solving or referrals to other departments.
• Stay informed about schedules and campus activities to assist with on-site events.
• Assist students with navigating resources (e.g., MyWay Portal) and registrations.
• Maintain daily mail and forms for campus departments and perform cashier duties.
• Ensure security when opening/closing the Welcome Center and office.
• Attend work and events as scheduled.

Skills

Customer service

Communication

FERPA compliance

Multicultural awareness

Attention to detail

Teamwork

Education

Associate degree

Tools

CRM systems

MyWay Portal

Job description

Metropolitan Community College’s Fort Omaha Campus is seeking a Student Services Concierge to greet and assist students and visitors in the Student Welcome Center, coordinating related service tasks.

The role requires strong customer service, familiarity with college resources, and the ability to navigate multiple information sources. It may involve cash handling, scheduling support, and assisting with registration while maintaining confidentiality and FERPA compliance.