Student Loan Repayment Advisor

ECMC Group; Little Rock (AR); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Company 401(k) match

Paid time off

Commuter subsidy

Tuition reimbursement

Student loan repayment

Job summary

ECMC Group is a nonprofit organization focused on helping students succeed. The role involves contacting student loan borrowers to discuss repayment options and keep loans current, through calls, mail, or email.

Ideal candidates have 1+ year of clerical or customer service experience, and bilingual Spanish/English is a plus. The hourly pay is $20.00, with benefits for part-time employees noted.

Qualifications

• High School diploma or GED required.
• 1+ year of office, clerical, or customer service experience.
• Ability to discuss repayment options clearly with borrowers.

Responsibilities

• Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment.
• Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default.
• Receives predictive telephone dialer system transfers and handles them within required measures.
• Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.
• Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers.
• Updates loan status on system of record.
• Participates in work group activities to solve problems or improve processes.
• Performs other related duties as assigned.

Skills

Outbound calling

Customer service

Documentation

Knowledge of student loan regulations

Bilingual Spanish and English

Education

High School diploma or GED

Tools

Predictive dialer system

CRM software

Job description

ECMC Group is a nonprofit organization focused on helping students succeed. The role involves contacting student loan borrowers to discuss repayment options and keep loans current, through calls, mail, or email.

Ideal candidates have 1+ year of clerical or customer service experience, and bilingual Spanish/English is a plus. The hourly pay is $20.00, with benefits for part-time employees noted.