Bilingual Student Loan Call Center Specialist

ECMC Group; Boise (ID); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

401(k) plan with company match up to 6

Tuition reimbursement up to $5,250/yr

Student loan payment reimbursement up$

Commuter subsidy

Job summary

ECMC Group is a nonprofit organization dedicated to helping students succeed. We are seeking a role that contacts student loan borrowers to discuss repayment options and keep loans current. The job involves outbound calls, handling dialer transfers, and maintaining accurate borrower records.

Required qualifications include a high school diploma or GED and 1+ year of office or customer service experience. Preferred candidates may have call center experience and bilingual English/Spanish skills.

Qualifications

• High School diploma or GED is required.
• 1+ year of office/business, clerical or customer service experience is required.

Responsibilities

• Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment.
• Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default.
• Receives predictive telephone dialer system transfers and handles them within required measures.
• Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.
• Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers.
• Updates loan status on system of record.
• Participates in work group activities to solve problems or improve processes.
• Performs other related duties as assigned.

Education

High School diploma or GED

Tools

Dialer systems

Job description

ECMC Group is a nonprofit organization dedicated to helping students succeed. We are seeking a role that contacts student loan borrowers to discuss repayment options and keep loans current. The job involves outbound calls, handling dialer transfers, and maintaining accurate borrower records.

Required qualifications include a high school diploma or GED and 1+ year of office or customer service experience. Preferred candidates may have call center experience and bilingual English/Spanish skills.