Student Loan Counseling Specialist

ECMC Group; Las Vegas (NV); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) match with company contribution

Paid time off

Commuter subsidy

Tuition reimbursement

Student loan reimbursement

Job summary

ECMC Group is seeking a detail-oriented call center professional to contact student loan borrowers, discuss repayment options, and help keep loans current. Under supervision, you will use phone, email, and mail to explain responsibilities and consequences of default while maintaining thorough documentation.

Preferred candidates may have call center or financial industry experience, including student loans, collections, or banking, and may be bilingual in Spanish and English. Hourly pay is $20.00.

Qualifications

• High School diploma or GED.
• 1+ year of office/business, clerical or customer service experience.
• 1 year of call center experience.
• 1 year of financial industry experience, including student loans, collections and/or banking.
• Bilingual in Spanish and English.

Responsibilities

• Makes outbound calls to counse lborrowers on repayment options and keeping loans current.
• Communicates with borrowers by telephone, mail and/or email about responsibilities and consequences of default.
• Receives predictive dialer transfers and handles them within required measures.
• Maintains clear, concise, and accurate documentation of borrower accounts.
• Maintains current knowledge of laws and regulations affecting repayment and options.
• Updates loan status on system of record.
• Participates in work group activities to solve problems or improve processes.
• Performs other related duties as assigned.

Skills

Customer service

Phone communication

Documentation

Bilingual Spanish-English

Education

High School diploma or GED

Job description

ECMC Group is seeking a detail-oriented call center professional to contact student loan borrowers, discuss repayment options, and help keep loans current. Under supervision, you will use phone, email, and mail to explain responsibilities and consequences of default while maintaining thorough documentation.

Preferred candidates may have call center or financial industry experience, including student loans, collections, or banking, and may be bilingual in Spanish and English. Hourly pay is $20.00.