Student Loan Support Specialist

ECMC Group; Fairbanks (AK); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Student loan payment reimbursement

Commuter subsidy

Job summary

ECMC Group is a nonprofit organization headquartered in Minneapolis that provides financial tools and student loan services. This role under supervision involves contacting student loan borrowers to discuss repayment options and keeping loans current.

It includes outbound calls, written communications, and maintaining accurate loan documentation. The position emphasizes staying informed on loan regulations and options, with opportunities to contribute to process improvements and team-driven

Qualifications

• High School diploma or GED.
• 1+ year of office/business, clerical or customer service experience.

Responsibilities

• Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment.
• Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default.
• Receives predictive telephone dialer system transfers and handles them within required measures.
• Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.
• Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers.
• Updates loan status on system of record.
• Participates in work group activities to solve problems or improve processes.
• Performs other related duties as assigned.

Skills

Call center experience

Customer service

Education

High School diploma or GED

Job description

ECMC Group is a nonprofit organization headquartered in Minneapolis that provides financial tools and student loan services. This role under supervision involves contacting student loan borrowers to discuss repayment options and keeping loans current.

It includes outbound calls, written communications, and maintaining accurate loan documentation. The position emphasizes staying informed on loan regulations and options, with opportunities to contribute to process improvements and team-driven