Student Loan Counseling Specialist

ECMC Group; Fargo (ND); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) plan with company match up to 6

Tuition reimbursement up to $5,250

Student loan payment reimbursement up 

Paid time off accrual

Commuter subsidy

Job summary

ECMC Group is seeking a borrower counseling professional to contact student loan borrowers throughout the loan lifecycle and discuss repayment options to keep loans current.

The ideal candidate will have a High School diploma or GED, 1+ year of office or customer service experience, and may have bilingual Spanish/English abilities. The role pays $20.00 per hour and includes benefits for part-time employees.

Qualifications

• High School diploma or GED.
• 1+ year of office, clerical or customer service experience.
• Bilingual in Spanish and English.

Responsibilities

• Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status.
• Communicates with borrowers by telephone, mail and/or email to inform them of responsibilities and consequences of default.
• Receives predictive telephone dialer system transfers and handles them within required measures.
• Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.
• Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers.
• Updates loan status on system of record.
• Participates in work group activities to solve problems or improve processes.
• Performs other related duties as assigned.

Skills

Communication

Customer service

Phone skills

Education

High School diploma or GED

Tools

CRM system

Job description

ECMC Group is seeking a borrower counseling professional to contact student loan borrowers throughout the loan lifecycle and discuss repayment options to keep loans current.

The ideal candidate will have a High School diploma or GED, 1+ year of office or customer service experience, and may have bilingual Spanish/English abilities. The role pays $20.00 per hour and includes benefits for part-time employees.