Student Loan Counselor — Call Center

Milwaukee Succeeds; Minneapolis, Fargo, Washington (MN, ND, District of Columbia); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Student loan payment reimbursement

Paid time off accrual

Commuter subsidy

Job summary

ECMC Group is seeking a call center–oriented professional to contact student loan borrowers and discuss repayment options. The role emphasizes maintaining accurate records and staying informed about laws and repayment plans.

The individual will handle calls, emails, and mail to explain borrower responsibilities and defaults, with opportunities for growth and benefits in a supportive, mission-driven environment.

Qualifications

• High School diploma or GED required.
• 1+ year of office, clerical or customer service experience.
• Bilingual in Spanish and English preferred.

Responsibilities

• Contact student loan borrowers to discuss repayment options.
• Make outbound calls to counsel on managing loans to keep them current.
• Inform borrowers about responsibilities and consequences of default by phone/mail/email.
• Maintain documentation of borrower accounts.
• Stay updated on laws and repayment options.
• Update loan status in the system of record.
• Participate in work groups to improve processes.
• Perform other duties as assigned.

Skills

Customer service

Call center

Bilingual Spanish-English

Education

High School diploma or GED

Job description

ECMC Group is seeking a call center–oriented professional to contact student loan borrowers and discuss repayment options. The role emphasizes maintaining accurate records and staying informed about laws and repayment plans.

The individual will handle calls, emails, and mail to explain borrower responsibilities and defaults, with opportunities for growth and benefits in a supportive, mission-driven environment.