Student Loan Call Center Specialist

ECMC Group; Cheyenne (WY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) plan with company match

Tuition reimbursement

Student loan payment reimbursement

Commuter subsidy

Job summary

ECMC Group, a nonprofit focused on helping students succeed, is seeking an Outreach Associate to contact student loan borrowers throughout the loan lifecycle and discuss repayment options.

Under supervision, you will make outbound calls, inform borrowers about responsibilities and options, and maintain accurate documentation. 1+ year of office or customer service experience and a high school diploma are required; bilingual Spanish/English is a plus.

Qualifications

• High School diploma or GED.
• 1+ year of office/business, clerical or customer service experience.
• Bilingual in Spanish and English preferred.

Responsibilities

• Make outbound calls to counsel borrowers on options to manage loans and stay current.
• Inform borrowers of responsibilities and consequences of default.
• Handle predictive dialer transfers within required measures.
• Maintain clear, accurate documentation of borrower accounts.
• Stay updated on laws and options affecting student loan repayment.
• Update loan status in the system of record.
• Participate in work group activities to solve problems or improve processes.
• Perform other duties as assigned.

Job description

ECMC Group, a nonprofit focused on helping students succeed, is seeking an Outreach Associate to contact student loan borrowers throughout the loan lifecycle and discuss repayment options.

Under supervision, you will make outbound calls, inform borrowers about responsibilities and options, and maintain accurate documentation. 1+ year of office or customer service experience and a high school diploma are required; bilingual Spanish/English is a plus.